Google Forms service disruption?

[Alan Wells]

Multiple people are reporting a couple of different problems with Google Forms. 

• The add-on menu button is no longer showing up.
• But, the add-on menu button will show up when opened in a browser from incognito mode
  
• Add ons are not working

The G Suite status dashboard

https://www.google.com/appsstatus#hl=en&v=status

isn't showing a service disruption, but it seems like that's what it is.

[Faustino Rodriguez]

similar disruptions for G Sheets add-ons on my side and as reported by many users ...

[Robert Gagliano]

Exactly the same issues for me also. Many users reporting:

• the puzzle piece icon not displaying or only displaying after several refreshes
• Once the add-on is clicked the Help menu item is only displayed
• Triggers not firing but still showing as active when checking the trigger service

I reported the Help menu issue on their public issue tracking in October (https://issuetracker.google.com/issues/142778221), but it was closed shortly after as they were unable to reproduce it. Right now, I am directing people to G Suite support, but it seems like a cop out to the end user.

Is there anyone we can speak to a Google to look into these issues? If they are happening to many of us, surely we could provide ample data for them to review.

[Steve Webster]

I've noticed this also within the G Suite Editor add-on for Sheets for a couple of years now -- only the Help menu appears.

Kind Regards,

Steve Webster

SW gApps LLC, President 

Google Product Expert in: Google Apps Script, Drive, and Docs 

Google Vendor (2012-2013) || Google Apps Developer Blog Guest Blogger 

Add-ons: Text gBlaster 

On Thu, Feb 6, 2020 at 11:38 AM Robert Gagliano <robga...@gmail.com> wrote:

Exactly the same issues for me also. Many users reporting:

• the puzzle piece icon not displaying or only displaying after several refreshes
• Once the add-on is clicked the Help menu item is only displayed
• Triggers not firing but still showing as active when checking the trigger service

I reported the Help menu issue on their public issue tracking in October (https://issuetracker.google.com/issues/142778221), but it was closed shortly after as they were unable to reproduce it. Right now, I am directing people to G Suite support, but it seems like a cop out to the end user.

On Tuesday, February 4, 2020 at 11:54:34 AM UTC-8, Faustino Rodriguez wrote:

similar disruptions for G Sheets add-ons on my side and as reported by many users ...

On Tuesday, February 4, 2020 at 2:46:10 PM UTC-5, aj.addons wrote:

Multiple people are reporting a couple of different problems with Google Forms. 

• The add-on menu button is no longer showing up.
• But, the add-on menu button will show up when opened in a browser from incognito mode
  
• Add ons are not working

The G Suite status dashboard

https://www.google.com/appsstatus#hl=en&v=status

isn't showing a service disruption, but it seems like that's what it is.

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[Kos]

probably it's https://issuetracker.google.com/issues/148858794