Cannot retrieve org units - Case 02146890 unresolved in over 1.5 months, need help!
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David Hardwick
Jun 27, 2012, 7:21:36 PM6/27/12
to Google Apps Domain Information and Management APIs
Hello,
The domain test.cloud8labs.com cannot retrieve the full set of Org
Units through the API.
We open up a support request on May 15th, after several back and forth
discussions, we received confirmation from Stafford that he was able
to reproduce the problem.
I've followed up after that a number of times and still no response.
The original symptoms were that the LAST page of the org unit
retrieval would hang (502 response, request times outs on last page
request ....see request / response submitted back in May at bottom of
this message for exact response)
We had over 300 org units (so four pages of Org units), and it would
hang when trying to retrieve the last page.
Then we deleted org units until we go to only 3 pages (just over 200),
but it still would hang on the last page.
Then we deleted org units until we got to only 2 pages (just over
100), but it still would hand on the last page
then we deleted every single org unit and it still hangs!! This is a
bug on Google's end, we need help! This has been over a month and a
half and it is not resolved, we are at our wits end!
PLEASE HELP!!!
-------------- REQUEST --------------
GET https://apps-apis.google.com/a/feeds/orgunit/2.0/C03e63224?get=all&startKey=RANN02pnq5ji1oo7jun.
Accept-Encoding: gzip
Authorization: <Not Logged>
GData-Version: 2.0
User-Agent: ProvisioningSample Google-HTTP-Java-Client/1.7.0-beta
(gzip)
X-Upload-Content-Length: 0
-------------- RESPONSE --------------
502
Content-Type: text/html; charset=UTF-8
Content-Length: 983
Date: Thu, 17 May 2012 19:52:27 GMT
Server: GFE/2.0
Response size: 983 bytes
<!DOCTYPE html>
<html lang=en>
<meta charset=utf-8>
<meta name=viewport content="initial-scale=1, minimum-scale=1,
width=device-width">
<title>Error 502 (Server Error)!!1</title>
<style>
*{margin:0;padding:0}html,code{font:15px/22px arial,sans-serif}
html{background:#fff;color:#222;padding:15px}body{margin:7% auto 0;max-
width:390px;min-height:180px;padding:30px 0 15px}* >
body{background:url(//www.google.com/images/errors/robot.png) 100% 5px
no-repeat;padding-right:205px}p{margin:11px 0 22px;overflow:hidden}
ins{color:#777;text-decoration:none}a img{border:0}@media screen and
(max-width:772px){body{background:none;margin-top:0;max-
width:none;padding-right:0}}
</style>
<a href=//www.google.com/><img src=//www.google.com/images/errors/
logo_sm.gif alt=Google></a>
<p><b>502.</b> <ins>That’s an error.</ins>
<p>The server encountered a temporary error and could not complete
your request.<p>Please try again in 30 seconds. <ins>That’s all we
know.</ins>
Thu May 17 19:52:29 UTC 2012
The domain test.cloud8labs.com cannot retrieve the full set of Org
Units through the API.
We open up a support request on May 15th, after several back and forth
discussions, we received confirmation from Stafford that he was able
to reproduce the problem.
I've followed up after that a number of times and still no response.
The original symptoms were that the LAST page of the org unit
retrieval would hang (502 response, request times outs on last page
request ....see request / response submitted back in May at bottom of
this message for exact response)
We had over 300 org units (so four pages of Org units), and it would
hang when trying to retrieve the last page.
Then we deleted org units until we go to only 3 pages (just over 200),
but it still would hang on the last page.
Then we deleted org units until we got to only 2 pages (just over
100), but it still would hand on the last page
then we deleted every single org unit and it still hangs!! This is a
bug on Google's end, we need help! This has been over a month and a
half and it is not resolved, we are at our wits end!
PLEASE HELP!!!
-------------- REQUEST --------------
GET https://apps-apis.google.com/a/feeds/orgunit/2.0/C03e63224?get=all&startKey=RANN02pnq5ji1oo7jun.
Accept-Encoding: gzip
Authorization: <Not Logged>
GData-Version: 2.0
User-Agent: ProvisioningSample Google-HTTP-Java-Client/1.7.0-beta
(gzip)
X-Upload-Content-Length: 0
-------------- RESPONSE --------------
502
Content-Type: text/html; charset=UTF-8
Content-Length: 983
Date: Thu, 17 May 2012 19:52:27 GMT
Server: GFE/2.0
Response size: 983 bytes
<!DOCTYPE html>
<html lang=en>
<meta charset=utf-8>
<meta name=viewport content="initial-scale=1, minimum-scale=1,
width=device-width">
<title>Error 502 (Server Error)!!1</title>
<style>
*{margin:0;padding:0}html,code{font:15px/22px arial,sans-serif}
html{background:#fff;color:#222;padding:15px}body{margin:7% auto 0;max-
width:390px;min-height:180px;padding:30px 0 15px}* >
body{background:url(//www.google.com/images/errors/robot.png) 100% 5px
no-repeat;padding-right:205px}p{margin:11px 0 22px;overflow:hidden}
ins{color:#777;text-decoration:none}a img{border:0}@media screen and
(max-width:772px){body{background:none;margin-top:0;max-
width:none;padding-right:0}}
</style>
<a href=//www.google.com/><img src=//www.google.com/images/errors/
logo_sm.gif alt=Google></a>
<p><b>502.</b> <ins>That’s an error.</ins>
<p>The server encountered a temporary error and could not complete
your request.<p>Please try again in 30 seconds. <ins>That’s all we
know.</ins>
Thu May 17 19:52:29 UTC 2012
David Hardwick
Jun 29, 2012, 11:49:19 AM6/29/12
to Google Apps Domain Information and Management APIs
Pretty please!?
On Jun 27, 7:21 pm, David Hardwick <david.hardw...@bettercloud.com>
wrote:
On Jun 27, 7:21 pm, David Hardwick <david.hardw...@bettercloud.com>
wrote:
> Hello,
>
> The domain test.cloud8labs.com cannot retrieve the full set of Org
> Units through the API.
>
> We open up a support request on May 15th, after several back and forth
> discussions, we received confirmation from Stafford that he was able
> to reproduce the problem.
>
> I've followed up after that a number of times and still no response.
>
> The original symptoms were that the LAST page of the org unit
> retrieval would hang (502 response, request times outs on last page
> request ....see request / response submitted back in May at bottom of
> this message for exact response)
>
> We had over 300 org units (so four pages of Org units), and it would
> hang when trying to retrieve the last page.
>
> Then we deleted org units until we go to only 3 pages (just over 200),
> but it still would hang on the last page.
>
> Then we deleted org units until we got to only 2 pages (just over
> 100), but it still would hand on the last page
>
> then we deleted every single org unit and it still hangs!! This is a
> bug on Google's end, we need help! This has been over a month and a
> half and it is not resolved, we are at our wits end!
>
> PLEASE HELP!!!
>
> -------------- REQUEST --------------
> GEThttps://apps-apis.google.com/a/feeds/orgunit/2.0/C03e63224?get=all&st....
>
> The domain test.cloud8labs.com cannot retrieve the full set of Org
> Units through the API.
>
> We open up a support request on May 15th, after several back and forth
> discussions, we received confirmation from Stafford that he was able
> to reproduce the problem.
>
> I've followed up after that a number of times and still no response.
>
> The original symptoms were that the LAST page of the org unit
> retrieval would hang (502 response, request times outs on last page
> request ....see request / response submitted back in May at bottom of
> this message for exact response)
>
> We had over 300 org units (so four pages of Org units), and it would
> hang when trying to retrieve the last page.
>
> Then we deleted org units until we go to only 3 pages (just over 200),
> but it still would hang on the last page.
>
> Then we deleted org units until we got to only 2 pages (just over
> 100), but it still would hand on the last page
>
> then we deleted every single org unit and it still hangs!! This is a
> bug on Google's end, we need help! This has been over a month and a
> half and it is not resolved, we are at our wits end!
>
> PLEASE HELP!!!
>
> -------------- REQUEST --------------
David Hardwick
Jul 9, 2012, 11:04:36 AM7/9/12
to Google Apps Domain Information and Management APIs
Still need help here..i realize a lot of folks were on vacation with
Google IO and then the July 4th holiday, but we still need help on
this item.
Google IO and then the July 4th holiday, but we still need help on
this item.
Stafford Marquardt
Jul 12, 2012, 4:51:02 PM7/12/12
to google-app...@googlegroups.com
Hi David,
One of our API engineers is looking at this and I'll let you know as soon as we have more info to pass along. Thanks for your patience despite the difficulties that this is causing your team.
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