Stuck on PENDING status

[Scott]

I have created muliple audit export requests over the last few days.  They are all still stuck on PENDING.  It's been about two weeks since the last time I requested audits, but they worked fine.  I have used google-apps-manager tool and also direct API calls with no luck on either.

Thank you.

[Jay Lee]

Hi Scott,

  You should file a support ticket with Google support, this seems to be an issue with Google backend servers that they'll need to resolve.

Jay

[Jay Lee]

Sorry, I misread your post. I thought you said requests had been in the pending state for 2 weeks.

How long exactly have the requests been in the pending state? The audit exports can normally take numerous days to complete sometimes.

Jay

[Scott]

The earliest requests have been since Friday.  Thanks.

[Scott]

Every time I do file a ticket for an API, they tell me to go to the forums.  However, I will file a ticket.  Thanks.

[Scott]

Again...

Thank you for contacting us regarding this issue.  We do not currently provide 1:1 support for Labs APIs, such as the Admin Audit API.  Instead, support for these products is handled through our developer forum.  This enables us to make all the answers that we provide available to all customers, so that moving forward you may not even need to contact us at all when you have a question of this nature.  Please post your questions in the forum via the following link, and an Admin Audit API expert or a member of our global developer community will respond shortly:
http://code.google.com/googleapps/support/domain_info_and_management_forum.html

Please note that this support ticket has automatically closed, and we will not receive your email if you reply to this message.  We appreciate your understanding and look forward to seeing you in our forums.

Sincerely,
The Google Apps API Team

[Shraddha Gupta]

Hello Scott,

Please give your domain name, so that I can check the status of your request.

Thanks,
Shraddha Gupta

Developer Programs Engineer

Hyderabad, Google India.

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[Shraddha Gupta]

Hello Scott,

I have sent you a private message, please reply to me directly on my email address.

You dont need to file a ticket, I will follow up with you on the issue.

Thanks,

Shraddha Gupta

Developer Programs Engineer

Hyderabad, Google India.

[Shraddha Gupta]

Hello Scott,

Thanks a lot, for replying to me and giving the update that your requests completed.

As Jay said, it may take a long time for the requests to complete.

So now you know, there was exactly no problem with your requests.

Feel free to post your queries in this forum.

Thanks,
Shraddha Gupta

Developer Programs Engineer

Hyderabad, Google India.