Issue with Provisioning API

[Brian Mcnamara]

We have an application that will provision users in Google Apps.  Today we're seeing repeated failures 

[ERROR] [ Tue Jul 26 11:31:25 EDT 2011 ] [org.apache.jsp.ManageAccount_jsp] Exception Caught in Cust Manage account script: com.google.gdata.util.ServiceForbiddenException: You must agree to the Google Apps Terms of Service before using this API.

Has anyone else seen a similar exception?  Is there something new in the API that would cause this exception to be thrown?  The Provisioning API is enabled on the Google Apps domain.  I'm working with the development team to provide the actual code.

Regards,
Brian

[Claudio Cherubino]

Hi Brian,

As reported in the error message, "You must agree to the Google Apps Terms of Service before using this API". 

This means that the administrator user that is being used to send the requests has never logged into Gmail and agreed to the terms of service.

Please go to mail.google.com/a/YOURDOMAIN and use the username and password of that user to login.

You'll be then ready to use the API.

Claudio

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[Brian Mcnamara]

Hi Claudio,

Thanks for the quick response.

As it turns out the service account was prompted to accept the TOS when logging in to the web UI.  Once we did the application behaved as expected.  

The service account already had accepted the TOS and the application itself was functioning properly for years.  What would cause an admin account to have to reaccept the TOS?  Could it be caused by a Google Apps domain being transitioned?

Regards,
Brian 

[Claudio Cherubino]

Yes, when transitioning users to the new Google Accounts you have to agree to the Terms of Service.

Claudio

Regards,
Brian 

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