Looker Studio report missing owner information

[Hussain Chowdhury]

Hi, 

Probably not possible but hope you can help.

One of our users (user A) left the company and transferred a couple dashboards over to user B. User B had access while user A's account was disabled.
User A's account was deleted on the 20th, and user B has now reported losing access to both dashboards, 2 days after the account was deleted (they confirmed they had access on the 22nd).

I used gam report datastudio filter "ASSET_ID==<report_id>", although it looks like the owner email is missing (see screenshot). 

I have also checked both accounts with gam user <email> print datastudioassets and neither have the dashboard .

Is it possible to update the owner information or assign new editors/viewers to the asset, without the owner email? As far as I can see in the documentation, the gam command requires the owner's email.

Thanks,
Hussain

This e-mail and any files transmitted with it are confidential and

intended solely for the use of the individual or entity to whom they

are addressed. If you have received this email in error please notify

the sender by replying to this e-mail.

Replies to this email may be monitored by the Haymarket Group

for operational or business reasons. 

Whilst every endeavour is taken to ensure that e-mails are free from

viruses, no liability can be accepted and the recipient is requested

to use their own virus checking software. 

www.haymarket.com

Haymarket Media Group Limited

Registered in England no. 267189

Registered Office: Bridge House, 69 London Road, Twickenham, TW1 3SP

[Arfat Ansari]

Hi ,

I’m reaching out regarding a few Looker Studio (formerly Data Studio) dashboards that have become inaccessible after the deletion of their original owner.

Details:

• Original Owner (deleted): [user A’s email]

• New Intended Owner: [user B’s email]

• Asset ID(s): a167xxxxxxxx 

• Issue Summary:

  • The dashboards were transferred to user B before user A’s account was disabled.

  • User B retained access until two days after user A’s account was deleted (on [date]).

  • Currently, the dashboards no longer appear under either user’s account, and the OWNER_EMAIL field shows as blank in the GAM report output.

It appears the assets are now orphaned, as GAM cannot modify ownership or permissions without the original owner email.

Could you please assist in restoring ownership or reassigning the dashboards to user B ([user B’s email])?

I’ve attached the relevant GAM report output for your reference.

Thank you for your help.

Kind regards,
Hussain Chowdhury

Arfat Ansari (Auralious)

--
You received this message because you are subscribed to the Google Groups "GAM for Google Workspace" group.
To unsubscribe from this group and stop receiving emails from it, send an email to google-apps-man...@googlegroups.com.
To view this discussion visit https://groups.google.com/d/msgid/google-apps-manager/625cc990-5171-4d80-8628-1986f5d4a1e6n%40googlegroups.com.

[Ross Scroggs]

See: https://github.com/GAM-team/GAM/wiki/Users-Looker-Studio#manage-looker-studio-permissions

I don't see how GAM can help, you can;t make a new owner and the current owner is required.

Can user A be temporarily restored?

This is probably a Google support issue now.

Ross

--
You received this message because you are subscribed to the Google Groups "GAM for Google Workspace" group.
To unsubscribe from this group and stop receiving emails from it, send an email to google-apps-man...@googlegroups.com.
To view this discussion visit https://groups.google.com/d/msgid/google-apps-manager/625cc990-5171-4d80-8628-1986f5d4a1e6n%40googlegroups.com.

--

Ross Scroggs

ross.s...@gmail.com

[John Adams]

Given this timing, it should be possible to restore user A's account and move forward.

[Hussain Chowdhury]

Thanks both. I realised this is related to the data source so I've restored the user, though others have mentioned it can take up to 36 hours for it the reports to be accessible.

Thanks again for the help.

[Renee Brutcher]

Hello 

I am the owner of this email address and also in the Google cloud. I am away from my desk. Please let me know what user A is. If at all possible just assign me to that user. 

My information is as follows:

Renee Brutcher

4179206598

stlpap...@gmail.com 

This e-mail and any files transmitted with it are confidential and

intended solely for the use of the individual or entity to whom they

are addressed. If you have received this email in error please notify

the sender by replying to this e-mail.

Replies to this email may be monitored by the Haymarket Group

for operational or business reasons. 

Whilst every endeavour is taken to ensure that e-mails are free from

viruses, no liability can be accepted and the recipient is requested

to use their own virus checking software. 

www.haymarket.com

Haymarket Media Group Limited

Registered in England no. 267189

Registered Office: Bridge House, 69 London Road, Twickenham, TW1 3SP

--
You received this message because you are subscribed to the Google Groups "GAM for Google Workspace" group.
To unsubscribe from this group and stop receiving emails from it, send an email to google-apps-man...@googlegroups.com.

To view this discussion visit https://groups.google.com/d/msgid/google-apps-manager/7d4c5cb8-29d3-4fd4-bd73-fcfbbcf17bd6n%40googlegroups.com.