Renamed display name of a user keeps showing up with previous name

[IT Support]

Hi

i renamed display name of a user, and didn't change the username. Still the receivers are getting mails in the previous employee's name. This is creating a lot of confusion. It has been 3 months since i changed it. Please suggest a solution.

[Terwase Gberikon]

Check if the previous email is listed as an alias, this may be the case.

[IT Support]

Hi,

But i didn't change the email. just changed its display name. so there is no alias for this email.

[Ross Scroggs]

The old display name is stored in the users's Other Contacts, they will have to delete from there.

With Advanced GAM, this can be done for them.

https://github.com/taers232c/GAMADV-XTD3/wiki/Users-People-Contacts-Profiles#delete-user-other-contacts

Ross

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ross.s...@gmail.com

On Feb 17, 2022, at 3:17 AM, IT Support <i...@safetyshoes.ae> wrote:

Hi,

But i didn't change the email. just changed its display name. so there is no alias for this email.

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[IT Support]

Hi,

Not only old receivers where this contact is saved, but also new receivers are getting with previous employee's name.

[Kim Nilsson]

Accounts/Usernames should never be re-used.