ERROR: 503: serviceNotAvailable when getting Chat Spaces

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Patrick Fitchie

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Mar 18, 2025, 10:02:02 AMMar 18
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I'm trying to run the following command as we are trying to clean up the mess of spaces that students have created.

gam ou_and_children /Students print chatspaces todrive

However I keep randomly having the following error occur and the command failing to complete

ERROR: 503: serviceNotAvailable - The service is currently unavailable

Any thoughts?

Ross Scroggs

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Mar 18, 2025, 12:29:10 PMMar 18
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I'm building an update to handle this error, it will be availabe in 45 minutes or so.

Ross
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Ross Scroggs



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Patrick Fitchie

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Mar 18, 2025, 12:34:52 PMMar 18
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Thanks Ross!

Ross Scroggs

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Mar 18, 2025, 1:18:43 PMMar 18
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GAM7 7.05.10 is available.

If you're already on GAM7, simple upgrade your version.


Send me a Meet/Zoom invitation if yu want assistance.

Ross
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Ross Scroggs


Patrick Fitchie

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Mar 18, 2025, 1:25:24 PMMar 18
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Thanks Ross, I assume I will have to wait for a bit for the builds to be ready for the release?  I appreciate how quickly you address issues!

Ross Scroggs

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Mar 18, 2025, 1:25:28 PMMar 18
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I spoke too soon, 7.05.10 not yet available.

Ross
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Ross Scroggs


Ross Scroggs

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Mar 18, 2025, 1:27:25 PMMar 18
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Yes. I'll reply when ready.

Ross
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Ross Scroggs


Ross Scroggs

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Mar 18, 2025, 3:15:39 PMMar 18
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GAM7 7.05.10 is ready
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Ross Scroggs



Patrick Fitchie

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Mar 18, 2025, 3:27:21 PMMar 18
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Awesome, thanks again!

Ross Scroggs

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Mar 18, 2025, 3:29:46 PMMar 18
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Are yu runing GAM7 or GAMADV-XTD3? 
If GAMADV-XTD3 you;'ll have to upgrade to GAM7.

Send me a private Meet/Zoon invitation.

Ross
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Ross Scroggs


Patrick Fitchie

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Mar 18, 2025, 3:33:19 PMMar 18
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I'm already running GAM7, upgraded yesterday from 6ADV-XTD3 yesterday


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Patrick Fitchie
Systems & Network Analyst
Battle River School Division
4302 - 38 Street
Camrose, Alberta    T4V4B2
780-672-6131 ext. 5029

Ross Scroggs

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Mar 18, 2025, 3:40:02 PMMar 18
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Run the command and let me know how it goes.

Ross
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Ross Scroggs


Patrick Fitchie

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Mar 18, 2025, 4:34:07 PMMar 18
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Hi Ross,  

The patch appears to be working, I'm currently pulling the spaces info for 5500 users and it's more than 50% complete.  There is one intermittent error on some users that I'm not sure about.  I can't find a commonality in the active users but here is the error when GAM attempts to get the chat spaces for some users.

Getting all Chat Spaces for %PRIVATEINFO% (3980/5581)
User:  %PRIVATEINFO%  , Print Failed: Permission denied to perform the requested action on the specified resource, or the resource doesn't exist. (3980/5581)

Ross Scroggs

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Mar 18, 2025, 4:38:17 PMMar 18
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Are those user's suspended

Does a one-off says the same thing? gam user stu...@domain.com show chatspaces

Ross
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Ross Scroggs


Patrick Fitchie

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Mar 18, 2025, 4:45:16 PMMar 18
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The users are not suspended, and a one off shows the same error, however it appears most are lower elementary students... maybe they have never opened chat?

Ross Scroggs

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Mar 18, 2025, 4:46:53 PMMar 18
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Are they in a particulart OU? Is chat enabled?
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Ross Scroggs



Patrick Fitchie

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Mar 18, 2025, 4:53:32 PMMar 18
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The ones I've checked are in OU's that have chat turned on.  They are spread out over several OUs.  

I do see the following for accounts that are in OUs with Chat turned OFF

Getting all Chat Spaces for %PRIVATEINFO% (5543/5581)
User: %PRIVATEINFO%, Chat Service/App not enabled (5543/5581)

Patrick Fitchie

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Mar 19, 2025, 10:51:48 AMMar 19
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Hi Ross,

Wondering if you could answer a quick question.  While the error you fixed allows my command to complete it doesn't provide the information I'm truly looking for.  I'm hoping to have GAM return me a sheet with the data that is available in the Apps>Google Workspace>Settings for Google Chat>Manage Spaces section of the admin console.  I've reviewed the wiki and even though I found a command that I think should return this data it does not return anything.

I'm sure you have a suggested command that I'm just not finding.

Thanks
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