Google has "Shared Inboxes" now?

[Steve Keyak]

https://support.google.com/a/answer/16343077?src=supportwidget0&hl=en&authuser=0

Has anyone seen this feature successfully hit their org yet? Curious if it'll be supported via GAM.

[Ross Scroggs]

None of the workspaces I have access to have this.

Ross

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Ross Scroggs

Ross.S...@gmail.com

On Oct 24, 2025, at 7:02 AM, Steve Keyak <ske...@urbn.com> wrote:

https://support.google.com/a/answer/16343077?src=supportwidget0&hl=en&authuser=0

Has anyone seen this feature successfully hit their org yet? Curious if it'll be supported via GAM.

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[Ivan Carlos]

Looks like this article just offers a workaround to use the delegated access as option to create a "shared" inbox, but in fact is a common user account with delegated accesses

Ivan Carlos

ivancarlos.com.br

+55 11 98112-0666

On Fri, Oct 24, 2025 at 11:39 AM Steve Keyak <ske...@urbn.com> wrote:

https://support.google.com/a/answer/16343077?src=supportwidget0&hl=en&authuser=0

Has anyone seen this feature successfully hit their org yet? Curious if it'll be supported via GAM.

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[John Adams]

This looks new to me (and I don't yet see it in my admin console):

1. From the Home page Users section, click Set up a shared email address.

[John Adams]

Since I have a user asking for this (I wondered where they got the idea), I spent some quality time with Google Support today asking about this. The answer is that 

there is already a help center article for this feature while the feature is being rolled out.

[Ivan Carlos]

Wow I got it!!

Ivan Carlos

ivancarlos.com.br

+55 11 98112-0666

To view this discussion visit https://groups.google.com/d/msgid/google-apps-manager/b911661b-2868-4a86-9755-2e309e8a8980n%40googlegroups.com.

[Ross Scroggs]

Ivan,

Send me a privat Meet/Zoom invitation, I'd like to see what the shared mailbox looks like.

Ros

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Ross Scroggs

Ross.S...@gmail.com

On Oct 24, 2025, at 3:22 PM, 'Ivan Carlos' via GAM for Google Workspace <google-ap...@googlegroups.com> wrote:

Wow I got it!!

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To view this discussion visit https://groups.google.com/d/msgid/google-apps-manager/CAD%3Dh%2BqNKgTZbg571yoO6chKBaoK6Bzj85gv5FkP-dF%2BRhe8M6g%40mail.gmail.com.

[Ivan Carlos]

Note that:

• It works like a M365 Shared Mailbox
• But different to M365, it costs a license of Google Workspace Business/Enterprise
• The access is made is the same way of a delegated user account

Ivan Carlos

ivancarlos.com.br

+55 11 98112-0666

[Ross Scroggs]

Here's a GAM equivalent; substitute with actual values.

Ross

# Make a CSV file SharedMailboxes.csv with these columns:

User,Delegate,FirstName,LastName,OrgUnit,Password

share...@domain.com,,Shared,Tech,/SharedMailboxes,pw1234567890

share...@domain.com,tech...@domain.com

share...@domain.com,tech...@domain.com

share...@Domain.Com,Tech...@domain.com

share...@domain.com,,Shared,Marketing,/SharedMailboxes,pw1234567890

share...@domain.com,mktg...@domain.com

share...@domain.com,mktg...@domain.com

share...@Domain.Com,Mktg...@domain.com

# Create the shared mailboxes; process rows with with a blank Delegate; use a fixed password

gam config csv_input_row_filter "Delegate:regex:^$" redirect stdout ./CreateSharedMailboxes.txt multiprocess redirect stderr stdout csv SharedMailboxes.csv gam create user "~User" firstname "~FirstName" lastname "~LastName" ou "~OrgUnit" password "~Password"

# Create the shared mailboxes; process rows with with a blank Delegate; use a random 12 character password, notify the helpdesk

gam config csv_input_row_filter "Delegate:regex:^$" redirect stdout ./CreateSharedMailboxes.txt multiprocess redirect stderr stdout csv SharedMailboxes.csv gam create user "~User" firstname "~FirstName" lastname "~LastName" ou "~OrgUnit" password random 12 notify help...@domain.com

# Create the shared mailbox delegates; process rows with with a non-blank Delegate

gam config csv_input_row_drop_filter "Delegate:regex:^$" redirect stdout ./CreateSharedMailboxDelegates.txt multiprocess redirect stderr stdout csv SharedMailboxes.csv gam user "~User" add delegate "~Delegate"

# Send a message to the delegates; process rows with with a non-blank Delegate

gam config csv_input_row_drop_filter "Delegate:regex:^$" redirect stdout ./NotifyDelegates.txt multiprocess redirect stderr stdout csv SharedMailboxes.csv gam sendemail to "~Delegate" subject Delegation textmessage "~~User~~ has granted you ~~Delegate~~ access to read, delete and send mail on their behalf."

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Ross Scroggs

Ross.S...@gmail.com

On Oct 24, 2025, at 7:02 AM, Steve Keyak <ske...@urbn.com> wrote:

https://support.google.com/a/answer/16343077?src=supportwidget0&hl=en&authuser=0

Has anyone seen this feature successfully hit their org yet? Curious if it'll be supported via GAM.

[Steve Keyak]

Thanks for the information! I was secretly hoping this would be more in line with an M365 mailbox, where it wouldn't require a license and/or password, but it appears that's not the case.  It's just seemingly providing an interface for admins to manage delegates for "Shared" inboxes.

[John Adams]

According to the surely-infallible Support AI, these new shared mailboxes will include a calendar.

[Ivan Carlos]

These Shared Mailboxes are normal account, the have anything an user account has lol

Ivan Carlos

ivancarlos.com.br

+55 11 98112-0666

To view this discussion visit https://groups.google.com/d/msgid/google-apps-manager/efe03647-8787-40ab-a691-f517fa45d735n%40googlegroups.com.

[James Hatz]

I wonder how they work with MFA when multiple people share..  if its you give it a username and password that you share with others .. nope.. not going there :)