Error after Delegate Access "See All Settings"

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gon...@within.co

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Jan 24, 2022, 4:41:29 PMJan 24
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Hey Guys,

I'm not sure what is happening, with my delegating. But I gave myself delegate access to a user., which works fine. however, if I go to "See all Settings" from that delegated user. I get an error "Oops... the system encountered a problem (#403) Retrying in <seconds>" It use to work no problem, I am sure I did something. 

If i do the delegate access manually via the user's actual account. the above option works without a problem. I checked the service account and it is passing all the options. What else can it be that I am not checking.

Ross Scroggs

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Jan 24, 2022, 4:44:56 PMJan 24
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Show the command you issued.

Ross

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Jay Lee

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Jan 24, 2022, 4:46:49 PMJan 24
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The only time I've seen similar issues where you can see the mailbox but not get to settings was a customer that had implemented consumer service blocking and yet had not allowed the target mailbox domain in the list of allowed domains:


It seems very unlikely to me that this works with accounts delegated in the UI and not via the API/GAM. Did you test that multiple times or was that a one time observation?

Jay Lee


Gonzalo Acuna

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Jan 24, 2022, 6:11:06 PMJan 24
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I use gam user <user1> add delegates <user2>

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Gonzalo Acuna

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gon...@within.co

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gon...@within.co

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Jan 24, 2022, 6:15:59 PMJan 24
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I've tested it multiple times, with various users, giving myself delegate access as well as given access to my other admin. I have another google workspace #2, and it works without a problem, so i know it has to be some kind of setting on workspace #1. I even reinstalled gam about 2 or 3 days ago. but this issue was happening well before that. it is just now, that I had time to investigate.

gon...@within.co

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Jan 24, 2022, 6:17:17 PMJan 24
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Wait it just worked just now, with a specific user. let me investigate more.

gon...@within.co

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Feb 15, 2022, 9:17:22 PMFeb 15
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Actually, I can't figure it out. on some users it works on others it doesn't, I created a brand new user, logged in to make sure everything works fine, then I tried delegate access via the cmd line, and I get the same error. I can't tell or figure out why with some users it works, but then other it doesn't.
Screenshot 2022-02-15 211557.jpg

Ian Bevan

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Feb 16, 2022, 4:15:01 AMFeb 16
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Is the OU that user1 allowed to delegate access?
I've seen this before.
Screenshot 2022-02-16 09.14.20.png

Gonzalo Acuna

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Feb 16, 2022, 10:10:36 AMFeb 16
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Yup, that option is enabled. I have 3 users in that OU Myself, one superadmin, and regular member. I can Delegate with the super admin, but not the regular member which I created just for this. Would it have anything to do with permissions? like I can delegate with super admin, but regular members, i can't? or something along those lines?


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Gonzalo Acuna

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Feb 17, 2022, 9:53:42 AMFeb 17
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I figured it out, it was the whole "change password at login" was set to true.

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Gonzalo Acuna

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On Wed, Feb 16, 2022 at 4:15 AM Ian Bevan <ian....@cset.co.uk> wrote:
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