Print all Users - not getting all

[Richard Beltran]

Hello,

Awesome product, use it to manage over 24,000 accounts.

When I create new accounts and try to Print All Users, the new accounts are not showing in the export. Any ideas?

Using GAFE.

Thanks

[Tercio Gaudencio Filho]

Similar problem here.

I cannot retrieve users from another domain in print users.

If I "info user" I get all info about these users.

Anyone with same issue?

Regards,

[Jay Lee]

There will always be some time delay between user creation and inclusion in the full user list. It sounds like this has recently gotten longer though.

Can anyone offer specifics of how long its taking a new user to show in the list?

Jay

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[Tercio Gaudencio Filho]

Well, do you have any idea about how long it takes? 

I'm waiting like 4 hours...

This is not a GAM issue, I tried in the API explorer(https://developers.google.com/admin-sdk/directory/v1/reference/users/list) and same issue.

Regards,

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[Richard Beltran]

Ran my first print all at 745 this morning, still does not show new accounts.

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Tercio Gaudencio Filho

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[Greg Haverkamp]

On Thu, Jan 29, 2015 at 11:01 AM, Tercio Gaudencio Filho <terci...@gmail.com> wrote:

I'm waiting like 4 hours...

This is not a GAM issue, I tried in the API explorer(https://developers.google.com/admin-sdk/directory/v1/reference/users/list) and same issue.

I stopped watching at around 8 hours yesterday.  We just launched (yesterday) a new directory sync script, moving to the Directory API, from our 6-year old Provisioning API version, and it's causing all sorts of problems.  As expected (seeing as they're the same API), same issue with print users in GAM.  Our test domain did not reflect these issues; inserted users appeared in the list immediately.

I'm currently trying to figure out the best way to work around this.  We had been planning to go to event-based syncing, and this may rush that move.

Greg

[Tercio Gaudencio Filho]

I created a support ticket. I'll keep you posted.

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[Richard Beltran]

Awesome, thanks.

I was able to see the new accounts the following day?

On Thursday, January 29, 2015 at 11:52:37 AM UTC-8, Tercio Gaudencio Filho wrote:

I created a support ticket. I'll keep you posted.

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Tercio Gaudencio Filho

On Thu, Jan 29, 2015 at 5:49 PM, Greg Haverkamp <gahav...@lbl.gov> wrote:

On Thu, Jan 29, 2015 at 11:01 AM, Tercio Gaudencio Filho <terci...@gmail.com> wrote:

I'm waiting like 4 hours...

This is not a GAM issue, I tried in the API explorer(https://developers.google.com/admin-sdk/directory/v1/reference/users/list) and same issue.

I stopped watching at around 8 hours yesterday.  We just launched (yesterday) a new directory sync script, moving to the Directory API, from our 6-year old Provisioning API version, and it's causing all sorts of problems.  As expected (seeing as they're the same API), same issue with print users in GAM.  Our test domain did not reflect these issues; inserted users appeared in the list immediately.

I'm currently trying to figure out the best way to work around this.  We had been planning to go to event-based syncing, and this may rush that move.

Greg

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[Greg Haverkamp]

On Thu, Jan 29, 2015 at 11:52 AM, Tercio Gaudencio Filho <terci...@gmail.com> wrote:

I created a support ticket. I'll keep you posted.

Thanks.  I've also created one.  I just checked one user chosen at random.  Created yesterday by our script at 4:16 PM, and as of noon today, still not showing from Users.list.

Greg

[Tercio Gaudencio Filho]

I got an response:

...

Thank you for your message. I understand that you added a user account via API, but it isn't showing when you perform a list request.

Please note that it can take up to 24 hours to index users on your account. Having said that, we're investigating a propagation delay whereby it takes a few hours for some users to appear in the list request. Please try listing the users in a few hours, and if it persists after 24 hours, please reply with the following information:

...

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[Richard Beltran]

Some sort of user indexing must have changed. It went from instantaneous to 24hrs.

On Thursday, January 29, 2015 at 12:30:46 PM UTC-8, Tercio Gaudencio Filho wrote:

I got an response:

...

Thank you for your message. I understand that you added a user account via API, but it isn't showing when you perform a list request.

Please note that it can take up to 24 hours to index users on your account. Having said that, we're investigating a propagation delay whereby it takes a few hours for some users to appear in the list request. Please try listing the users in a few hours, and if it persists after 24 hours, please reply with the following information:

...

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Tercio Gaudencio Filho

On Thu, Jan 29, 2015 at 6:24 PM, Greg Haverkamp <gahav...@lbl.gov> wrote:

On Thu, Jan 29, 2015 at 11:52 AM, Tercio Gaudencio Filho <terci...@gmail.com> wrote:

I created a support ticket. I'll keep you posted.

Thanks.  I've also created one.  I just checked one user chosen at random.  Created yesterday by our script at 4:16 PM, and as of noon today, still not showing from Users.list.

Greg

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[Greg Haverkamp]

On Thu, Jan 29, 2015 at 12:36 PM, Richard Beltran <richard...@myfsd.org> wrote:

Some sort of user indexing must have changed. It went from instantaneous to 24hrs.

It's why I don't usually bother, especially with API issues.  Their standard response is, "The problem is that you think this is a problem."

Greg

[Richard Beltran]

That's true, I get that as well. 

I heavily rely on the list, I hope they are able to restore to previous.

[Andrew Moore]

I am having the same issues, accounts created After Midnight Wednesday night, the 28th, are still not showing in the all user pull

[Andrew Moore]

I also, just put a ticket in with support and referenced this page for more info

[Gregory Haverkamp]

FWIW, the messages I received from Google were different.  The first acknowledged the problem and the second said he thought it was fixed.  Can't confirm for sure, as I'm out, but my log error emails stopped coming.  I'd hate to have to change my opinion of Google API support.

Greg

Sent from my iPhone

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[Tercio Gaudencio Filho]

The user I created yesterday show up in the API call...

It took almost 20 hours to show up.

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[Greg Haverkamp]

On Fri, Jan 30, 2015 at 11:44 AM, Tercio Gaudencio Filho <terci...@gmail.com> wrote:

The user I created yesterday show up in the API call...

It took almost 20 hours to show up.

I can confirm that this is fixed for us.  Our newly inserted users are showing up on subsequent runs (an hour later.)  We're not using GAM for these particular actions, but we're using the same API calls.

Greg

[Andrew Moore]

I can confirm that between 6 and 8pm last night the new users started to show up and everything appears to be working fine

On Thursday, January 29, 2015 at 9:07:47 AM UTC-7, Richard Beltran wrote:

[Richard Beltran]

Looks like the issue is fixed. New accounts show up on the list.