Clear all profiles from chromebooks that sit in a sun OU

[Rick Humphrey]

I have a bunch of chromebooks sitting in an OU

domain>chrome Devices>shared

Is there a gam command that will wipe all the profiles of the devices the next time any user lifts a lid and starts up any of the chromebooks that sit in that OU?

Thank you all

[Ross Scroggs]

Rick,

gam issuecommand cros "query:orgunitpath:/chrome devices/shared" command wipe_users doit

Ross

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Ross Scroggs

ross.s...@gmail.com

[Rick Humphrey]

Hey Ross

I have been away on holidays so will try this next week. Thanks for the help on this.

I am going to guess regular gam will be able to do this and advance gam is not required.

Rick

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Rick Humphrey

Wolf Creek Public Schools

Technology Services

403-783-5441  ext 1427

[Ross Scroggs]

Rick,

This command is available in Standard and Advanced GAM.

Ross

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[Rick Humphrey]

Ross it worked like a charm except for one small case I think...thanks

I got a message that said

ERROR: 400 response from Google. This usually indicates the devices was not in a state where it will accept the command. For example, reboot, set_volume and take_a_screenshot require the device to be in auto-start kiosk app mode.

Do you have any idea why or how do I know if it actually completed on all when that was the final message? ( If it didn't finish do you know if I can I run the command multiple times, see below for another approach)

Also now I am wondering about doing smaller batches

Example I have a csv with a (A1) header device ID

A2 down gives the Device ID

The file is called eraseprofile.csv

Would there be a command to run again the CSV which would only erase the profiles from those specific devices listed in the CSV?

Thanks again, Your help is REALLY  appreciated.

[Ross Scroggs]

Rick,

gam csv eraseprofile.csv  gam issuecommand cros "~device ID" command wipe_users doit

Ross

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Ross Scroggs

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[Rick Humphrey]

Thanks again 

[Geromy Schrick]

Rick,

quick question on your script, do you know how long the request for "wipe_users" will attempt to communicate with the device?  If the status is pending, does it keep trying the unit unit it has success or is it a one time attempt and that's it?  I need to do this for a very large number of devices and I know they will not all be turned on at the time I run the script and wondered if it will just keep trying until success or not. Thanks

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[Clint McGaha]

I tried using the command listed first in this thread , but get an error message for invalid OU  ID.  How should I handle the OU where the name has spaces:

Org is  /CleverStudents > Byng Junior High > 7

I used  gam issuecommand cros "query:orgunitpath:/CleverStudents/"Byng Junior High"/7" command wipe_users doit

I normally have to use the " "  around the school name due to spaces. Is that correct? Thanks

[Ross Scroggs]

Clint,

Use single quotes inside the double quotes

gam issuecommand cros "query:orgunitpath:'/CleverStudents/Byng Junior High/7'" command wipe_users doit

Ross

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Ross Scroggs

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[Clint McGaha]

I actually got it to work today by removing the outer quotes. I would've replied here, but I didn't even see that my question was posted. I thought maybe I had not been approved to post.

Here is what worked:

gam issuecommand cros query:orgunitpath:/CleverStudents/"Byng Junior High"/7 command wipe_users doit

[Schrick, Geromy]

Anyone,

quick question on the script, do you know how long the request for "wipe_users" will attempt to communicate with the device?  If the status is pending, does it keep trying the unit unit it has success or is it a one time attempt and that's it?  I need to do this for a very large number of devices and I know they will not all be turned on at the time I run the script and wondered if it will just keep trying until success or not. Thanks

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Geromy Schrick
Executive Director of Technology
Mustang Public Schools

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[Clint McGaha]

I am also watching for a an answer to this question. I am using the batch option and hoping it will catch many of them. 

[Ross Scroggs]

Geromy,

It seems to be effictive indefinitely, I've see it wipe the users when thr ChromeBokk is turned on a week after the wipe_users command.

Ross

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[Schrick, Geromy]

Great. Thanks. Just didn’t know if once I sent the command it is continuous or not. 

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[Linda Petelik]

In the GUI, it keeps the command active for 180 days. I would assume the same is true for a GAM command. 

Sincerely,

Linda

Linda Petelik Technology Support Manager Ferguson-Florissant School District 8855 Dunn Rd. Hazelwood, MO  63042 Voice: 314.824.2012 Cell: 314.471.2976

FFSD Technology Department Help! Documents - Student

Staff Technology Knowledge Base

On Sun, Aug 28, 2022 at 12:00 PM Marion Bates <mba...@hanovernorwichschools.org> wrote:

I too have the same question. I just kicked off the command (Aug 26, 4:15pm EDT) and the output shows a series of 

deviceId: xxxxxxx-xxxxxxxxx-xxxxxxxxxxx, commandId: 1661544954679
 commandId: 1661544954679
 type: WIPE_USERS
 issueTime: 2022-08-26T20:15:54.679Z
 state: PENDING
 commandExpireTime: 2023-02-22T20:15:54.679Z

So, I'm hopeful that the commandExpireTime means that it would wait until February of next year before it gives up.  :)  Will know more Monday and report back if I'm still alive.

-- MB

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