Unable to add specific licenses

[Shona McKenzie]

Hi,

I'm trying to manage users who have left the company and can now be given a VFE license.  I'm testing out the following command but it doesn't seem to work for me.  I get prompted that I'm missing a required parameter "productId"

gam user <username> add license Google-Vault-Fromer-Employee (in case it was a typo in the developers site for the sku, I also tried Former rather than Fromer)

Any help / suggestions greatly received

Thanks

[Jay Lee]

If the user already has a Vault license, you need to update the license rather than add:

gam user us...@domain.com update license vfe from vault

GAM can handle a few short abbreviations for license names. It expands:

• "vfe" to Google-Vault-Former-Employee
• "vault" to Google-Vault
• "apps" or "gafb" to Google-Apps-For-Business
• "gau" to Google-Apps-Unlimited
• "gams" to Google-Apps-For-Postini

Jay Lee

--
You received this message because you are subscribed to the Google Groups "Google Apps Manager" group.
To unsubscribe from this group and stop receiving emails from it, send an email to google-apps-man...@googlegroups.com.
To post to this group, send email to google-ap...@googlegroups.com.
Visit this group at http://groups.google.com/group/google-apps-manager.
To view this discussion on the web visit https://groups.google.com/d/msgid/google-apps-manager/05ca5341-1a0d-4997-9356-17b26a5dfec9%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

[Shona McKenzie]

Thanks Jay,

I'm still getting the error missing required parameter "productId"

Yes the user does already have a vault license

I'm using version 3.03 if that makes any difference

Thanks

Shona

On Wednesday, 29 October 2014 13:28:28 UTC, Jay Lee wrote:

If the user already has a Vault license, you need to update the license rather than add:

gam user us...@domain.com update license vfe from vault

GAM can handle a few short abbreviations for license names. It expands:

• "vfe" to Google-Vault-Former-Employee
• "vault" to Google-Vault
• "apps" or "gafb" to Google-Apps-For-Business
• "gau" to Google-Apps-Unlimited
• "gams" to Google-Apps-For-Postini

Jay Lee

On Wed, Oct 29, 2014 at 9:18 AM, Shona McKenzie <shona.m...@cloudreach.co.uk> wrote:

Hi,

I'm trying to manage users who have left the company and can now be given a VFE license.  I'm testing out the following command but it doesn't seem to work for me.  I get prompted that I'm missing a required parameter "productId"

gam user <username> add license Google-Vault-Fromer-Employee (in case it was a typo in the developers site for the sku, I also tried Former rather than Fromer)

Any help / suggestions greatly received

Thanks

--
You received this message because you are subscribed to the Google Groups "Google Apps Manager" group.

To unsubscribe from this group and stop receiving emails from it, send an email to google-apps-manager+unsub...@googlegroups.com.

[Jay Lee]

Yes, it does. upgrade to 3.41

Jay Lee

To unsubscribe from this group and stop receiving emails from it, send an email to google-apps-man...@googlegroups.com.

To post to this group, send email to google-ap...@googlegroups.com.
Visit this group at http://groups.google.com/group/google-apps-manager.

To view this discussion on the web visit https://groups.google.com/d/msgid/google-apps-manager/a3bdb4b9-4473-4ac2-83fb-5baab06393a0%40googlegroups.com.

[Shona McKenzie]

Thanks Jay,

All working now

Shona

Jay Lee

Jay Lee

To unsubscribe from this group and stop receiving emails from it, send an email to google-apps-manager+unsubscribe...@googlegroups.com.

To post to this group, send email to google-ap...@googlegroups.com.
Visit this group at http://groups.google.com/group/google-apps-manager.
To view this discussion on the web visit https://groups.google.com/d/msgid/google-apps-manager/05ca5341-1a0d-4997-9356-17b26a5dfec9%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--
You received this message because you are subscribed to the Google Groups "Google Apps Manager" group.
To unsubscribe from this group and stop receiving emails from it, send an email to google-apps-manager+unsub...@googlegroups.com.
To post to this group, send email to google-ap...@googlegroups.com.
Visit this group at http://groups.google.com/group/google-apps-manager.

[Atul Sachan]

Hi Shona/ Jay,

I have Google Apps unlimited domain- for example abc.com and I tried to run below command. It gives below mention error. Can you please help to understand how I can assign VFE license from a user who has Google apps unlimited license :

C:\gam>gam.exe user us...@abc.com update vfe from gau

Error 404: User does not have a license for specified sku and product - notFound

The user mentioned on the command is a Google Apps unlimited user.

[Jay Lee]

Try:

gam user us...@domain.com add license vfe

Jay

To unsubscribe from this group and stop receiving emails from it, send an email to google-apps-man...@googlegroups.com.

To post to this group, send email to google-ap...@googlegroups.com.
Visit this group at http://groups.google.com/group/google-apps-manager.

To view this discussion on the web visit https://groups.google.com/d/msgid/google-apps-manager/6ac95b86-40cb-4b5b-a33b-717530fed1f4%40googlegroups.com.

[Karin Swanson]

Hi Jay,

I am able to assign a VFE license to an account, however, I am unable to assign a GAU (Google-Apps-Unlimited) back to an account that has VFE.  Is it possible to run a command that will assign back a GAU license?

I have tried the below with no luck:
gam user <username> add license Google-Apps-Unlimited
gam user <username> update license gau from vfe

Thanks!
Karin

[Chris M]

Try updating the license from vfe to vault first.

gam user <username> update license vault from vfe 

In my environment that action auto-assigned an apps license as well.

In any case, it should allow you to add the gau license once you flip the switch from vfe back to vault - check the user's status with GAM or in the Admin console before taking another action...

[Ari Friedman]

for those who are running into this issue when converting to google apps unlimited or 

if you starting with unlimited the syntax i was able to get to work is to use gam in the following way 

warning note - we have autoassign of the google apps unlimited license turned on for the entire domain 

if you do not have autoassign turned on i have no idea if you will lose the data within vault 

to assign a vfe license use the command gam.exe user <username@domainname> add license vfe

to reassign a gau license use the command gam,exe user <username@domainname> delete license vfe 

as a precautionary note - as of this moment i have not yet verified if the data that resides only in vault for a specific account is retained thru this process - i will be verifying this over the next few days and will post back with the results

[Danny Dillon - NOAA Affiliate]

Curious how this turned out. We have only needed to un-VFE an account once since going to Unlimited, and we just used cPanel to make the needed license change.