Update issue from XTD3 (return code 3)

[Allan Edwards]

I tried to run the following to upgrade in the same folder XTD3 was installed.

bash <(curl -s -S -L https://git.io/gam-install) -l -d ~/bin/gamadv-xtd3 -s -p false

It downloaded but then it said

ERROR: [Errno 104] Connection reset by peer

ERROR: Failed running GAM for the first time with return code 3. Please report this error to GAM mailing list. Existing.

Thus, here I am.

Any ideas?

Screenshot:

[Ross Scroggs]

What does this show: gam checkconn

Ross

----

Ross Scroggs

Ross.S...@gmail.com

<gam error.png>

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<gam error.png>

[Allan Edwards]

Hi Ron,

I reverted to a snapshot so this is from XTD3:

Is this helpful? Or would it be helpful to try the update again and then run this command?

Thanks,

Allan

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[Ross Scroggs]

Send me a private Meet/Zoom invitation and I'll help.

Ross

----

Ross Scroggs

Ross.S...@gmail.com

On Jun 17, 2025, at 11:05 AM, 'Allan Edwards' via GAM for Google Workspace <google-ap...@googlegroups.com> wrote:

Hi Ron,

I reverted to a snapshot so this is from XTD3:

To view this discussion visit https://groups.google.com/d/msgid/google-apps-manager/CANtHz-uu1MCEVvpiuz3xbcC6Z0jAkBv61Hff82dSzRJWZMcMbA%40mail.gmail.com.

[Allan Edwards]

Hi Ross,

Nothing definitive yet, but he said, "I am thinking this is related to the App and Threat update that was release late on 6/17 and installed on 6/18. "

If he doesn't get a new update tomorrow (which would hopefully fix it) he's going to roll that one back and see if that fixes my issue.

I'll keep you posted.

Thanks,

Allan

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[Jay Lee]

You could potentially install GAM on a GCP virtual machine so you are direct connecting to Google network and didn't need to worry about misbehaving on premise network security appliances. See:

https://github.com/GAM-team/GAM/wiki/l-Running-GAM-on-Google-Compute-Engine-(GCE)-Securely

Jay Lee

To view this discussion visit https://groups.google.com/d/msgid/google-apps-manager/CANtHz-v_nm5jpnr8ahyYfLnQQU0Gn5TDWpB-YaGyubXCj02GbQ%40mail.gmail.com.

[Allan Edwards]

The workaround our neteng folks found for me on this issue was:

Adding an Application Override for traffic sourced from 164.76.7.164 tcp 443 overriding it to google-base.

Not a perfect solution, but it makes it work.

Apparently, for whatever reason, the Palo Alto detected the old version of google-base but not the new. 

This override allowed the new to work without the firewall getting in the way.

Just mentioning this in case anyone else out there has a similar issue.

Thanks,

Allan

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