Error trying to deprovision user

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Walt Surovik

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Jan 17, 2020, 12:53:52 PM1/17/20
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Greetings!

This morning while trying to run a deprovision command I'm getting the following error message.  It was working yesterday.
Was running 4.96 at the time then updated to 4.97, still having the same error.
Any suggestions?

C:\GAM>gam user t...@ourdomain.org deprovision
Getting Application Specific Passwords for t...@ourdomain.org
Traceback (most recent call last):
  File "gapi\__init__.py", line 85, in call
  File "site-packages\googleapiclient\_helpers.py", line 130, in positional_wrapper
  File "site-packages\googleapiclient\http.py", line 857, in execute
  File "site-packages\googleapiclient\model.py", line 216, in response
  File "site-packages\googleapiclient\model.py", line 274, in deserialize
  File "json\__init__.py", line 357, in loads
  File "json\decoder.py", line 337, in decode
  File "json\decoder.py", line 355, in raw_decode
json.decoder.JSONDecodeError: Expecting value: line 1 column 1 (char 0)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "gam.py", line 14747, in <module>
  File "gam.py", line 14649, in ProcessGAMCommand
  File "gam.py", line 10941, in doDeprovUser
  File "gapi\__init__.py", line 167, in get_items
  File "gapi\__init__.py", line 129, in call
AttributeError: 'AuthorizedHttp' object has no attribute 'cache'
[10704] Failed to execute script gam

Thank you!

Children First. Always.

Walt
-------------------------------------
Walt Surovik
Internet Systems Analyst
Bryan ISD
979.209.1179

Excellence is to do a common thing in an uncommon way.
~ Booker T. Washington

Chris Deaton

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Jan 17, 2020, 1:24:25 PM1/17/20
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I'm seeing this as well in one of our group membership processes

file "/local/google/gam/gam.py", line 14285, in ProcessGAMCommand
    doGetGroupInfo()
  File "/local/google/gam/gam.py", line 10476, in doGetGroupInfo
    members = callGAPIpages(cd.members(), 'list', 'members', groupKey=group_name, fields='nextPageToken,members(email,id,role,type)')

Ross Scroggs

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Jan 17, 2020, 1:25:41 PM1/17/20
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This is a Google issue, I'm looking into it.

Ross

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Chris Deaton

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Jan 17, 2020, 1:31:22 PM1/17/20
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Thanks Ross, saw your message on the repo as well

Tiago Jobling

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Jan 17, 2020, 3:32:54 PM1/17/20
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I'm facing the same issue =)

Ross Scroggs

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Jan 17, 2020, 5:16:02 PM1/17/20
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Chris/Others,

Here's some debug info; I added some code to the library to show the API responses:
Getting the members of this group worked.

Getting all Members, Managers, Owners for 3aprin...@domain.com (4/238)

send: b'GET /admin/directory/v1/groups/3aprintgroup%40domain.com/members?includeDerivedMembership=false&fields=nextPageToken%2Cmembers%28email%2Cid%2Crole%2Cstatus%2Ctype%2Cdelivery_settings%29&maxResults=200&prettyPri\

nt=true&alt=json HTTP/1.1\r\nHost: www.googleapis.com\r\naccept: application/json\r\naccept-encoding: gzip, deflate\r\nuser-agent: GAMADV-XTD3 4.98.10 - https://github.com/taers232c/GAMADV-XTD3 / Ross Scroggs <ross.scr\

og...@gmail.com> / Python 3.8.1 final / macOS-10.13.6-x86_64-i386-64bit x86_64 / google-api-python-client/1.7.8 (gzip)\r\ncontent-length: 0\r\nauthorization: Bearer xxxxx\r\n\r\n'

reply: 'HTTP/1.1 200 OK\r\n'

header: Expires: Fri, 17 Jan 2020 21:58:10 GMT

header: Date: Fri, 17 Jan 2020 21:58:10 GMT

header: Cache-Control: private, max-age=0, must-revalidate, no-transform

header: ETag: "enlFCt4L0-k8PoIKzRNl5h_fsrc/vnNDfy3LER47surMFUK_XlCbpZ4"

header: Vary: Origin

header: Vary: X-Origin

header: Content-Type: application/json; charset=UTF-8

header: Content-Encoding: gzip

header: X-Content-Type-Options: nosniff

header: X-Frame-Options: SAMEORIGIN

header: X-XSS-Protection: 1; mode=block

header: Server: GSE

header: Alt-Svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000

header: Transfer-Encoding: chunked

{

 "members": [

  {

   "id": "1234",

   "email": "us...@domain.com",

   "role": "MEMBER",

   "type": "USER",

   "status": "ACTIVE"

  },

  {

   "id": "5678",

   "email": "user@@domain.com",

   "role": "MEMBER",

   "type": "USER",

   "status": "ACTIVE"

  }

 ]

}


Getting the members of this group failed.

Getting all Members, Managers, Owners for 3rdst...@domain.com (7/238)

send: b'GET /admin/directory/v1/groups/3rdstudents%40domain.com/members?includeDerivedMembership=false&fields=nextPageToken%2Cmembers%28email%2Cid%2Crole%2Cstatus%2Ctype%2Cdelivery_settings%29&maxResults=200&prettyPrin\

t=true&alt=json HTTP/1.1\r\nHost: www.googleapis.com\r\naccept: application/json\r\naccept-encoding: gzip, deflate\r\nuser-agent: GAMADV-XTD3 4.98.10 - https://github.com/taers232c/GAMADV-XTD3 / Ross Scroggs <ross.scro\

g...@gmail.com> / Python 3.8.1 final / macOS-10.13.6-x86_64-i386-64bit x86_64 / google-api-python-client/1.7.8 (gzip)\r\ncontent-length: 0\r\nauthorization: Bearer xxxxx\r\n\r\n'

reply: 'HTTP/1.1 200 OK\r\n'

header: ETag: "062uftkOpAeAFVdSj-AK6gugOkxUZtypJ37VOWi7hOU/HMFwD2wLX237BRmKZQUJYB5ZE7U"

header: Content-Type: application/json; charset=UTF-8

header: Vary: Origin

header: Vary: X-Origin

header: Vary: Referer

header: Date: Fri, 17 Jan 2020 21:58:11 GMT

header: Server: ESF

header: Content-Length: 0

header: X-XSS-Protection: 0

header: X-Frame-Options: SAMEORIGIN

header: X-Content-Type-Options: nosniff

header: Alt-Svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000


Here the API sent back an empty string, not good!

********* '' 0


ERROR: Expecting value: line 1 column 1 (char 0)


Ross


On Fri, Jan 17, 2020 at 10:24 AM Chris Deaton <ch...@ncsu.edu> wrote:
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Jay Lee

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Jan 17, 2020, 9:15:56 PM1/17/20
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I can reproduces this inconsistently (seems to fail maybe 1/7 times) using a group with no actual members. Can anyone else confirm the same? Is anyone seeing this on a group with members?

To view this discussion on the web visit https://groups.google.com/d/msgid/google-apps-manager/CAJkvRS9NszSG4C9xWQNMin-BsdBJ5dwoVK6JvgF5t7aTzU-X9w%40mail.gmail.com.

Ross Scroggs

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Jan 17, 2020, 10:35:59 PM1/17/20
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Jay,

$ gam print group-members
...
Getting all Members, Managers, Owners for news...@rdschool.org (157/238)
Getting all Members, Managers, Owners for newtes...@rdschool.org (158/238)

ERROR: Expecting value: line 1 column 1 (char 0)
$ gam print group-members group newtestgroup
Getting all Members, Managers, Owners for newtes...@rdschool.org
group,type,role,id,status,email
$ gam print group-members group newtestgroup
Getting all Members, Managers, Owners for newtes...@rdschool.org
group,type,role,id,status,email
$ gam print group-members group newtestgroup
Getting all Members, Managers, Owners for newtes...@rdschool.org
group,type,role,id,status,email
$ gam print group-members group newtestgroup
Getting all Members, Managers, Owners for newtes...@rdschool.org
group,type,role,id,status,email
$ gam print group-members group newtestgroup
Getting all Members, Managers, Owners for newtes...@rdschool.org
group,type,role,id,status,email
$ gam print group-members group newtestgroup
Getting all Members, Managers, Owners for newtes...@rdschool.org

ERROR: Expecting value: line 1 column 1 (char 0)

Ross Scroggs

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Jan 17, 2020, 10:41:52 PM1/17/20
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Jay,

$ gam config debug_level 1 print group-members group newtestgroup
Getting all Members, Managers, Owners for newtes...@rdschool.org
connect: (www.googleapis.com, 443)
cation/json\r\naccept-encoding: gzip, deflate\r\nuser-agent: GAMADV-XTD3 4.98.11 - https://github.com/taers232c/GAMADV-XTD3 / Ross Scroggs <ross.s...@gmail.com> / Python 3.8.1 final / macOS-10.10.5-x86_64-i386-64bit x86_64 / (gzip)\r\nx-goog-api-client: gdcl/1.7.11 gl-python/3.8.1\r\nco\
ntent-length: 0\r\nauthorization: Bearer xxx\r\n\r\n'
reply: 'HTTP/1.1 200 OK\r\n'
header: Expires: Sat, 18 Jan 2020 03:39:58 GMT
header: Date: Sat, 18 Jan 2020 03:39:58 GMT
header: Cache-Control: private, max-age=0, must-revalidate, no-transform
header: ETag: "xW2YlxjdVEsAJNu_Hp5Dnespo8s/HMFwD2wLX237BRmKZQUJYB5ZE7U"
header: Vary: Origin
header: Vary: X-Origin
header: Content-Type: application/json; charset=UTF-8
header: Content-Encoding: gzip
header: X-Content-Type-Options: nosniff
header: X-Frame-Options: SAMEORIGIN
header: X-XSS-Protection: 1; mode=block
header: Server: GSE
header: Alt-Svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
header: Transfer-Encoding: chunked
3 '{}\n'
group,type,role,id,status,email

$ gam config debug_level 1 print group-members group newtestgroup
Getting all Members, Managers, Owners for newtes...@rdschool.org
connect: (www.googleapis.com, 443)
cation/json\r\naccept-encoding: gzip, deflate\r\nuser-agent: GAMADV-XTD3 4.98.11 - https://github.com/taers232c/GAMADV-XTD3 / Ross Scroggs <ross.s...@gmail.com> / Python 3.8.1 final / macOS-10.10.5-x86_64-i386-64bit x86_64 / (gzip)\r\nx-goog-api-client: gdcl/1.7.11 gl-python/3.8.1\r\nco\
ntent-length: 0\r\nauthorization: Bearer xxx\r\n\r\n'
reply: 'HTTP/1.1 200 OK\r\n'
header: ETag: "062uftkOpAeAFVdSj-AK6gugOkxUZtypJ37VOWi7hOU/HMFwD2wLX237BRmKZQUJYB5ZE7U"
header: Content-Type: application/json; charset=UTF-8
header: Vary: Origin
header: Vary: X-Origin
header: Vary: Referer
header: Date: Sat, 18 Jan 2020 03:40:03 GMT
header: Server: ESF
header: Content-Length: 0
header: X-XSS-Protection: 0
header: X-Frame-Options: SAMEORIGIN
header: X-Content-Type-Options: nosniff
header: Alt-Svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
0 ''

ERROR: Expecting value: line 1 column 1 (char 0)


Ross
On Jan 17, 2020, at 6:15 PM, Jay Lee <jay...@gmail.com> wrote:

Danny Dillon - NOAA Affiliate

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Jan 17, 2020, 10:42:07 PM1/17/20
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Not just groups.  I have seen this error intermittently in an oft used script using "gam info user $addy quick".

Also in my archive script last night, all five accounts returned the following from "gam user $addy deprovision"

Getting Application Specific Password IDs for ....

ERROR: Expecting value: line 1 column 1 (char 0)
Google account deprovisioned  

Thanks,
Danny


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Ross Scroggs

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Jan 17, 2020, 11:07:47 PM1/17/20
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Jay,

Currently it only fails on empty groups.

On Jan 17, 2020, at 6:15 PM, Jay Lee <jay...@gmail.com> wrote:

Ross Scroggs

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Jan 17, 2020, 11:19:17 PM1/17/20
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Danny,

I've seen th error on: gam info user us...@domain.com
as that calls the directory API to get a list of groups to which the user belongs.
I don't see how it would fail with quick as quick means: nogroups nolicenses noaliases noschemas

When you deprovision a user gam calls to get a list of ASPs, it there aren't any, that may fall into the same empty list issue as grups.

Ross

Danny Dillon - NOAA Affiliate

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Jan 17, 2020, 11:39:53 PM1/17/20
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Thanks Ross, you are correct, it was not using quick - I thought I had cleaned up everything that didn't need license or group calls, and assumed.  

Thanks for cleaning that up and getting me out of the ditch on that line of thought ;)

Danny 



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Ross Scroggs

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Jan 18, 2020, 10:02:33 AM1/18/20
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Jay,

A little mode info.
Pass:
header: Server: GSE
Fail:
header: Server: ESF

$ gam config debug_level 1 member_max_results 1 print group-members group abuse
Getting all Members, Managers, Owners for ab...@rdschool.org
connect: (www.googleapis.com, 443)
ip, deflate\r\nuser-agent: GAMADV-XTD3 4.98.11 - https://github.com/taers232c/GAMADV-XTD3 / Ross Scroggs <ross.s...@gmail.com> / Python 3.8.1 final / macOS-10.10.5-x86_64-i386-64bit x86_64 / (gzip)\r\nx-goog-api-client: gdcl/1.7.11 gl-python/3.8.1\r\ncontent-length: 0\r\nauthorization: Bearer xxx\r\n\r\n'
reply: 'HTTP/1.1 200 OK\r\n'
header: Expires: Sat, 18 Jan 2020 14:56:06 GMT
header: Date: Sat, 18 Jan 2020 14:56:06 GMT
header: Cache-Control: private, max-age=0, must-revalidate, no-transform
header: ETag: "enlFCt4L0-k8PoIKzRNl5h_fsrc/HMFwD2wLX237BRmKZQUJYB5ZE7U"
header: Vary: Origin
header: Vary: X-Origin
header: Content-Type: application/json; charset=UTF-8
header: Content-Encoding: gzip
header: X-Content-Type-Options: nosniff
header: X-Frame-Options: SAMEORIGIN
header: X-XSS-Protection: 1; mode=block
header: Server: GSE
header: Alt-Svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000
header: Transfer-Encoding: chunked
group,type,role,id,status,email

$ gam config debug_level 1 member_max_results 1 print group-members group abuse
Getting all Members, Managers, Owners for ab...@rdschool.org
connect: (www.googleapis.com, 443)
ip, deflate\r\nuser-agent: GAMADV-XTD3 4.98.11 - https://github.com/taers232c/GAMADV-XTD3 / Ross Scroggs <ross.s...@gmail.com> / Python 3.8.1 final / macOS-10.10.5-x86_64-i386-64bit x86_64 / (gzip)\r\nx-goog-api-client: gdcl/1.7.11 gl-python/3.8.1\r\ncontent-length: 0\r\nauthorization: Bearer xxx\r\n\r\n'
reply: 'HTTP/1.1 200 OK\r\n'
header: ETag: "062uftkOpAeAFVdSj-AK6gugOkxUZtypJ37VOWi7hOU/HMFwD2wLX237BRmKZQUJYB5ZE7U"
header: Content-Type: application/json; charset=UTF-8
header: Vary: Origin
header: Vary: X-Origin
header: Vary: Referer
header: Date: Sat, 18 Jan 2020 14:56:09 GMT
header: Server: ESF
header: Content-Length: 0
header: X-XSS-Protection: 0
header: X-Frame-Options: SAMEORIGIN
header: X-Content-Type-Options: nosniff
header: Alt-Svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000

ERROR: Expecting value: line 1 column 1 (char 0)

Ross
On Jan 17, 2020, at 6:15 PM, Jay Lee <jay...@gmail.com> wrote:

Ross Scroggs

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Jan 18, 2020, 11:12:39 AM1/18/20
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Jays,

It' not just groups;  buts it's still Server: ESF

$ gam config debug_level 1 user admin show backupcodes
connect: (www.googleapis.com, 443)
send: b'GET /admin/directory/v1/users/admin%40rdschool.org/verificationCodes?fields=items%28verificationCode%29&prettyPrint=true&alt=json HTTP/1.1\r\nHost: www.googleapis.com\r\naccept: application/json\r\naccept-encoding: gzip, deflate\r\nuser-agent: GAMADV-XTD3 4.98.12 - https://github.com/ta\
ers232c/GAMADV-XTD3 / Ross Scroggs <ross.s...@gmail.com> / Python 3.8.1 final / macOS-10.10.5-x86_64-i386-64bit x86_64 / (gzip)\r\nx-goog-api-client: gdcl/1.7.11 gl-python/3.8.1\r\ncontent-length: 0\r\nauthorization: Bearer xxx\r\n\r\n'
reply: 'HTTP/1.1 200 OK\r\n'
header: ETag: "062uftkOpAeAFVdSj-AK6gugOkxUZtypJ37VOWi7hOU/vyGp6PvFo4RvsFtPoIWeCReyIC8"
header: Content-Type: application/json; charset=UTF-8
header: Vary: Origin
header: Vary: X-Origin
header: Vary: Referer
header: Date: Sat, 18 Jan 2020 16:09:54 GMT
header: Server: ESF
header: Content-Length: 0
header: X-XSS-Protection: 0
header: X-Frame-Options: SAMEORIGIN
header: X-Content-Type-Options: nosniff
header: Alt-Svc: quic=":443"; ma=2592000; v="46,43",h3-Q050=":443"; ma=2592000,h3-Q049=":443"; ma=2592000,h3-Q048=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000

ERROR: Expecting value: line 1 column 1 (char 0)

Ross

On Jan 17, 2020, at 6:15 PM, Jay Lee <jay...@gmail.com> wrote:

Walt Surovik

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Jan 18, 2020, 12:29:51 PM1/18/20
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Appreciate you looking into this.

Just want to let you know that I'm seeing errors when trying to remove a user from all groups.

Thanks again!


Children First. Always.

Walt
-------------------------------------
Walt Surovik
Internet Systems Analyst
Bryan ISD
979.209.1179

Excellence is to do a common thing in an uncommon way.
~ Booker T. Washington

To view this discussion on the web visit https://groups.google.com/d/msgid/google-apps-manager/E3DE770F-2430-4B05-9910-EDDA1AEF71CE%40gmail.com.

Jay Lee

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Jan 18, 2020, 12:44:09 PM1/18/20
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Thanks, Google is now looking into this and hopes to have issues resolved by end of day.

To view this discussion on the web visit https://groups.google.com/d/msgid/google-apps-manager/CAO6QsS-LopYxXhgGXqBDtJJ5PSJ%3D%3DM7S3AVFviQ%2B_aM%2BoeL9Ag%40mail.gmail.com.

Gustavo Chaves

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Jan 20, 2020, 7:54:10 AM1/20/20
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Em sábado, 18 de janeiro de 2020 14:44:09 UTC-3, Jay Lee escreveu:
Thanks, Google is now looking into this and hopes to have issues resolved by end of day.

Just to let you know that the error still occurred for me this morning for the command "gam info group <group> noaliases".

Thanks!
 

Danny Dillon - NOAA Affiliate

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Jan 20, 2020, 9:54:34 AM1/20/20
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My GCDS group sync issues cleared up, but I am also still getting the error from nightly deprovision scripts.

gam user $who deprovision
ERROR: Expecting value: line 1 column 1 (char 0)  

Thanks,
Danny



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Rance Hall

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Jan 20, 2020, 10:50:31 AM1/20/20
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Without seeing your scripts and your data file we are only guessing, but here is one guess:

 

Your data file likely  has a spurious line ending at the bottom which makes the csv parser think there is another record, only the record has no data.

 

This would regularly generate the error you are seeing.

 

I can’t say for sure if this is your issue or not. But it is one that I have seen before.  So make sure that your data file creation process is not creating a spurious line ending.  If you find that this is NOT the issue, don’t be surprised if we ask for sample scripts and data files from you to evaluate further.

 

Rance

 

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Ross Scroggs

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Jan 20, 2020, 11:03:42 AM1/20/20
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Rance,

Good input, but in this case it's a Google API bug. Over the last few days, when you ask the API for a list of items (group members, ASPs, Backup Codes),
the API often/sometimes returns an invalid response which causes the local API library to throw the error.

Jay says that Google is aware of the issue and is working on a fix

Jay Lee

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Jan 20, 2020, 12:25:09 PM1/20/20
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If you've not already, please file a support ticket for these JSON decode crash issues and reference Google internal issue 147908850. If you already have filed a support ticket, please make sure it's associated to issue 147908850.

Thanks all, hoping to have this fixed soon.

Jay

Ross Scroggs

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Jan 20, 2020, 1:54:50 PM1/20/20
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https://issuetracker.google.com/issues/147980955

On Jan 20, 2020, at 9:24 AM, Jay Lee <jay...@gmail.com> wrote:

Google internal issue 147908850

Jay Lee

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Jan 20, 2020, 2:02:03 PM1/20/20
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Thanks Ross but a support case would be ideal:


Jay

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Jay Lee

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Jan 21, 2020, 7:39:12 AM1/21/20
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This should now be fixed on Google's end. If you are still seeing crashes when listing members of a group with zero members, or any similar crashes to this one, please let me know.

Jay

Tiago Santos

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Jan 21, 2020, 8:00:35 AM1/21/20
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Thanks for the help Jay!

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Tiago Jobling Santos

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Gustavo Chaves

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Jan 21, 2020, 1:11:54 PM1/21/20
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Em terça-feira, 21 de janeiro de 2020 09:39:12 UTC-3, Jay Lee escreveu:
This should now be fixed on Google's end. If you are still seeing crashes when listing members of a group with zero members, or any similar crashes to this one, please let me know.

Thank you very much. My job run a few times today and it worked flawlessly.
 

Bri Hatch

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Jan 21, 2020, 11:29:13 PM1/21/20
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Ditto - all looks cleared up. Thanks for whatever wrangling you did, Jay.

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usermo1

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Mar 18, 2020, 6:03:35 AM3/18/20
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Hello,

any luck for a cmd that allow us to update an attribute contact (organization name) for all the contacts
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