Performance Issue

[Arey]

Are you guys seeing any performance issues with GAM?

I'm trying to update asset IDs for about 100 devices and move them to an OU.  It is running extremely slow.

Also, is GAM 6.xx still supported by Google?

[Ian Crew]

Yes, I’ve been seeing some real slowness this morning (listing members of groups). Google’s APIs must be having some issues. 

GAM (regardless of version) is not supported by Google. It’s an open source project led by the incomparable Jay Lee and Ross Scroggs, without whom the Workspace administrators of the world would be in deep trouble.

Hope that helps,

Ian

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Ian Crew

Architect, Communication and Collaboration Services
Productivity & Collaboration Services
Berkeley IT

University of California, Berkeley

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[Brian Kim]

If you continue to have high latency for using Google APIs (assuming it's not related to your network), you should be able to open a developer support ticket.

https://support.google.com/a/answer/6103110?src=supportwidget0&hl=en&authuser=0#zippy=%2Ccore-google-workspace-apis

I would try to use OAuth 2.0 playground or API explorer to test first though.

And I would recommend you upgrade to GAM7. 

[AMoreno]

FWIW, just chiming in to say that we're also experiencing slowness - seeing extremely high latency for the Admin SDK API (ccc.hosted.frontend.directory.v1.DirectoryUsers.List:Value:8.95min)

[John Luna]

Yes. I am seeing issues with GAM right now as well, running 6.xx

[Arey]

Are you having the issues with these APIs?

 https://www.googleapis.com/auth/admin.directory.device.chromeos
 https://www.googleapis.com/auth/admin.directory.orgunit

[Jay Lee]

GAM7 will offer the best performance and is the only version of GAM currently offering any support here as well as  fixes. It's time to upgrade. Make sure your getting the version from git.io/gam and you can validate that it's official GAM7:

https://github.com/GAM-team/GAM/wiki/Verifying-a-GAM7-Build-is-Legitimate-and-Official

I'm not aware of any API issues currently but will check in with team.

Jay

Jay Lee

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[AMoreno]

we're on 7, so it's not the gam version that was the issue (for us). normally, `gam print users` takes about a minute and a half to run. today, it took about 12 minutes multiple times. i haven't tried running the process since this morning though. issues started around 6 am pacific and appeared to transiently persist through about 12 pm, give or take. 

[Maj. Marshall Giguere]

Ian;

I have experienced some real slow downs when updating groups to the point where I need to ^C, and reenter the command to get it to work.

To view this discussion visit https://groups.google.com/d/msgid/google-apps-manager/CAD2sLFv8W-W7xAfvu7mTGSthXWc8azXSNCkrfgzhodcpTRQVoA%40mail.gmail.com.

[Ian Crew]

Yeah, I've been trying to get the members of 184 groups for about 5 hours now (and it's only finished about 70 of them). And I've been waiting for >5 minutes now to add a single member to a group. It's pretty bad...

Ian

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Ian Crew

Architect, Communication and Collaboration Services
Productivity & Collaboration Services
Berkeley IT

University of California, Berkeley

To view this discussion visit https://groups.google.com/d/msgid/google-apps-manager/CADSK1vupr%3D0bUiC252hzvR2H5Qnz3T25BEBD8_Uo6J%3DZy_VwFw%40mail.gmail.com.

[Jay Lee]

Google is aware of the issue and actively working on it. If you file a support case about the API issues and slowness please reference "Google internal issue 429147916.

Jay

To view this discussion visit https://groups.google.com/d/msgid/google-apps-manager/CADSK1vupr%3D0bUiC252hzvR2H5Qnz3T25BEBD8_Uo6J%3DZy_VwFw%40mail.gmail.com.

Jay Lee

[Ian Crew]

FYI, all, the performance issue is still not resolved as of 8AM PDT.

I just opened our own ticket with Google Support about it, referencing Jay’s. I’d encourage others to do the same—more tickets equals more urgency…..

Cheers,

Ian

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Ian Crew

Architect, Communication and Collaboration Services
Productivity & Collaboration Services
Berkeley IT

University of California, Berkeley

To view this discussion visit https://groups.google.com/d/msgid/google-apps-manager/CA%2BVVBp_Skjri2TXk_W1kyHP1riUS%3D5dLX_ajtSgbpfLXkQ3dRw%40mail.gmail.com.

[Brian Kim]

Others in MacAdmins having issues with GCDS and suggested they open developer support ticket referencing the same. 

[Ian Crew]

I just got an update on my ticket. No ETA on a fix, and no further updates coming until at least 5PM PDT today. SIGH. So much for deadlines....

Ian

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Ian Crew

Architect, Communication and Collaboration Services
Productivity & Collaboration Services
Berkeley IT

University of California, Berkeley

To view this discussion visit https://groups.google.com/d/msgid/google-apps-manager/007fd196-d9bc-4f83-8bdf-cbdbd8ab3938n%40googlegroups.com.

[Iain Macleod]

Hello,

Here is a link to the Status page that I belive shows the incident if you want to track it there: https://support.cloud.google.com/portal/system-status?product=WORKSPACE&cssp=true#:~:text=Admin%20Console-,Users%20may%20experience%20elevated%20latency%20and%20timeout%20errors%20with%20API%20Calls%20in%20Admin%20Console,-expand_more

[Ian Crew]

Looks like things are getting a bit better for me on this issue. Can anyone else confirm?

Thanks,

Ian

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Ian Crew

Architect, Communication and Collaboration Services
Productivity & Collaboration Services
Berkeley IT

University of California, Berkeley

To view this discussion visit https://groups.google.com/d/msgid/google-apps-manager/cca0c86b-1da5-4747-adf7-c5bfd890c9e8n%40googlegroups.com.

[AMoreno]

Yup, this morning, doing a `gam print users` took a little over 2 hours. now we're back down to around a minute and a half.

[Sergei Scharrenberg]

I can confirm performance has improved.

On Friday, August 8, 2025 at 3:01:05 PM UTC-7 Ian Crew wrote: