Can't update primaryemail - entity already exists - but it doesn't!

[Kim Nilsson]

I have a user which incorrectly got a double first name in their email address, so I'm trying to make it shorter.

$ gamo whatis firstextra.last@mydomain

firstextra.last@mydomain is a user

The shorter address doesn't exist.

$ gamo whatis first.last@mydomain

first.last@mydomain is not a user...

first.last@mydomain is not a user alias...

first.last@mydomain is not a group...

first.last@mydomain is not a group alias...

ERROR:  first.last@mydomain   doesn't seem to exist!

But running the update it fails, saying the entity exists.

Both GAM and GAMADV-XTD3 gives the same error.

GAM

$ gamo update user firstextra.last@mydomain primaryemail first.last@mydomain

updating user firstextra.last@mydomain ...

ERROR: 409: Entity already exists. - duplicate

GAMADV-XTD3

$ gam update user firstextra.last@mydomain primaryemail first.last@mydomain

User:  firstextra.last@mydomain, User:  first.last@mydomain, Update Failed: Entity already exists.

Now, I do have a user with a similar primaryemail, but not the same.

So it should not interfere. Seems it does.

$ gamo whatis vfu.first.last@mydomain

vfu.first.last@mydomain is a user

$ gamo version

GAM 6.07

$ gam version

GAMADV-XTD3 6.07.07

[Jay Lee]

Try this:

1. Create the new address as a group.

2. Delete the group.

3. Now try renaming the user to the new address again.

If that works for you I'll explain the why.

Jay

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[Kim Nilsson]

That would have been awesome. Sadly, it didn't work.

$ gam create group first.last@mydomain

Group:  first.last@mydomain, Create Failed: Duplicate, Email Address: first.last@mydomain

$ gamo create group first.last@mydomain

Creating group first.last@mydomain

ERROR: 409: Entity already exists. - duplicate

$ gamo delete group first.last@mydomain

Deleting group first.last@mydomain

ERROR: 403: Not Authorized to access this resource/api - forbidden

$ gam delete group first.last@mydomain

Group:  first.last@mydomain, Does not exist

[Jay Lee]

Can you try crafting and deleting the address as a user?

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[Kim Nilsson]

OMG! I was allowed to create it as an alias!

$ gam create alias first.last@mydomain user firstextra.last@mydomain

User Alias: first.last@mydomain , User:  firstextra.last@mydomain, Created

$ gam whatis first.last@mydomain

User Alias: first.last@mydomain

  User Email: firstextra.last@mydomain

  Unique ID: 123456789

$ gamo whatis first.last@mydomain

first.last@mydomain is a user alias

 Alias Email: first.last@mydomain

 User Email: firstextra.last@mydomain

 Unique ID: 123456789

I will test deleting that alias now, and try to re-use the address then.

[Kim Nilsson]

YEEEEEEEEEEEEEEES!

Creating as alias and then deleting that alias fixed it!

$ gamo delete alias first.last@mydomain

Deleting alias first.last@mydomain

$ gamo whatis first.last@mydomain

first.last@mydomain is not a user...

first.last@mydomain is not a user alias...

first.last@mydomain is not a group...

first.last@mydomain is not a group alias...

ERROR:  first.last@mydomain doesn't seem to exist!

[Kim Nilsson]

Thanks for the suggestions, Jay.
I didn't see that you said to try create user, because I was busy testing create alias.

So, is there a point to running the explanation now? I now have a workaround, but if the explanation is enlightening, then please explain.

[Jay Lee]

The address was a visitor account:

https://support.google.com/drive/answer/9195194?hl=en

When you create the address as a real Workspace user or alias it takes over the address namespace but there's an issue doing the same takeover for groups and user renames right now.

Jay

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[Kim Nilsson]

Thank you. That I had heard of, and this was the first time it interfered for me.