gam7 7.32.01 print users and OU information

[Marco Kammerer]

Hi Team,

using GAM 7.32.01

This command was working until yesterday, not sure what is going on.

$ gam print users fields primaryEmail,orgUnitPath
Getting all Users, may take some time on a large Google Workspace Account...
Got 500 Users:  - us...@domain.co (most recent call last):
  File "gam/__init__.py", line 81369, in ProcessGAMCommand
  File "gam/__init__.py", line 47465, in doPrintUsers
  File "gam/__init__.py", line 47171, in _printUser
gam print users fields primaryEmail,orgUnitPath KeyError: 'primaryEmail'


$ gam version
GAM 7.32.01 - https://github.com/GAM-team/GAM - pyinstaller
GAM Team <google-ap...@googlegroups.com>
Python 3.14.2 64-bit final
Linux Debian 13 Trixie x86_64
Path: /home/me/bin/gam7
Config File: /home/me/.gam/gam.cfg, Section: DEFAULT, customer_id: my_customer, domain:
Time: 2026-01-20T07:47:00+00:00

$ gam info domain
list the domain information.

Thank you

Marco

[espiman]

Hi Team.

Same incident since this morning.

Error with fields parameter:

C:\GAM>gam print users fields ou

Getting all Users, may take some time on a large Google Workspace Account...

Got 500 Users:  - Traceback (most recent call last):
  File "gam\__init__.py", line 80099, in ProcessGAMCommand
  File "gam\__init__.py", line 46358, in doPrintUsers
  File "gam\__init__.py", line 46068, in _printUser
KeyError: 'primaryEmail'

No error without fields parameter:

C:\GAM>gam print users

Getting all Users, may take some time on a large Google Workspace Account...

Got 1594 Users: xxxxxx -xxxxxxxxx

C:\GAM>gam version
GAM 7.25.00 - https://github.com/GAM-team/GAM - pyinstaller
GAM Team <google-ap...@googlegroups.com>
Python 3.14.0 64-bit final
Windows 11 10.0.26200 SP0 Multiprocessor Free AMD64
Path: C:\GAM
Config File: C:\GAM\gam.cfg, Section: DEFAULT, customer_id: C00osaej1, domain: bbva.com
Time: 2026-01-20T12:14:00+02:00

Thank you.

regards.

[Tjeerd Kootstra]

Same here since this morning

when checking the users, I notice that some users do not have an email address...

moving a user to another container seems to fix the issue (for that user)

- the affected user cannot sign in to eduroam (Google ldap)

- gets complaints about missing 2FA (for mail drive etc)

Regards

Tjeerd

Op dinsdag 20 januari 2026 om 11:15:02 UTC+1 schreef espiman:

[Sean Waite]

I am getting the same error too since this morning.

However, for me it is not happening with all tenants I manage, only a few of them. Starting happening last night.

[Tjeerd Kootstra]

Here it is happening in exactly one OU

Op dinsdag 20 januari 2026 om 12:56:12 UTC+1 schreef Sean Waite:

[Jay Lee]

Google is aware of the issue and is working on a resolution.

Jay Lee

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[Sean Waite]

Looks like it is resolving for me - I think it is linked to this issue: https://www.google.com/appsstatus/dashboard/incidents/9q5n4sfDnxYzHj8FxEua

[Jay Lee]

This should be fixed on Google's end now.

Jay Lee

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