Email Routing Option

[Harold Bieber]

If you look at a user's account in your dashboard, way down at the
bottom there is a section called "Email Routing" -- Email routing

Email routing begins once you start delivering email to Google's
servers. Learn more about mail routing. You can assign individual
destinations for this user.

For ours there are two destinations:
Destination
x Google Apps Email
x Inherit routes from domain

Both are checked, can I use GAM to uncheck "inherit routes from
domain"?? The Inherit has our exchange info since we were doing a
dual delivery.

Thanks
Harold

[Jay Lee]

Hi Harold,

I'd love to be able to add user email routing options to GAM but GAM
relies on Google's APIs. If it can't be done with Google's APIs, then
it can't be done with GAM and unfortunately, there's no API to set per
user email routing rules.

Jay

[John Sopko]

Is it still the case with the new google SDK API that routing options are not accessible? I did not see anthing in the new GAM docs. I am using the latest GAM 3.03. Thanks

[Shaun B]

Bump?  Is this still not possible via the API?

[Xavier Ponard]

Any news today for this request with recent APIs ?

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[+KimNilsson]

Here are the relevant APIs. No need to bump this thread unless you know it's available in the API.

https://developers.google.com/admin-sdk/email-settings/

https://developers.google.com/gmail/api/v1/reference/

On a side note. Xavier, that email footer you send out is utterly pointless and useless. It has no lawful bearing anywhere in the world and only clutters up this forum and people's inboxes.

[Xavier Ponard]

Yes but these APIs don't match my needs :

User account document - "Email Routing" -- Email routing

Destination

 x  Google Apps Email
 x  Inherit routes from domain

I want to uncheck "inherit routes from domain" + add New route destination to outside em...@domain.com

https://developers.google.com/admin-sdk/email-settings/
https://developers.google.com/gmail/api/v1/reference/
Only interact with the user mail settings.

[Ian Crew]

Hi Xavier:

Since GAM isn’t a Google product, its developers are limited by what Google decides to support via their APIs*.

If you want to request that Google make a change and add something new to the APIs, the  best place to post it is in the Feature Ideas [Customers Only] section on Google Cloud Connect (GCC).  That way, other people that are interested in the same idea can up-vote it, people who work for Google will see it, and the most-popular ideas will get formal responses on a quarterly basis.

One tip: be sure to do a search there for an existing idea before posting a new idea.  Duplicate ideas dilute the votes, making an idea seem like it has less support than it actually does.  Also check out Feature Ideas - Community User Help Documentation for more tips about the Feature Ideas section.

If for some reason you can’t access the Feature Ideas section on GCC, first make sure you’re connecting to GCC from your G Suite (i.e. not @gmail.com) account.  If it still doesn’t work, you can use this form to request access. The request for access will supposedly be processed within 1-2 business days. If you are unable to access Feature Ideas after a couple of days, send an email to gc-custome...@google.com to ask for help.

Oh, and, if you do post a new feature idea, put a link to it back in this thread: that’ll make it easier for other people to find, and may get it some more up-votes.

Cheers,

Ian

* - <rant>I think these requests point to a significantly larger issue, which is Google's continued unwillingness to follow the pretty widely accepted industry standard best practice of building APIs first, then building their UIs based on those APIs. By ignoring that standard, Google winds up with a mishmash of features, some of which are UI-only; some of which are API-only; and some of which are both, but work somewhat differently in the UI and API. 

Another place this crops up in painful ways is in Groups. For example (and there are many, many more), adding someone to a group via the UI allows you to specify both a name and email for that person (using the form 'First Last <em...@example.edu>'), but adding someone via the API only allows an email. 

About a year and a half ago, I made a bit of a stink about it in a meeting with the G Suite product management team, and got the response that they choose not to adhere to that standard because they felt it restricted their ability to innovate rapidly. Perhaps that's so, to a small degree, but many other companies with significantly fewer resources than Google manage to do both; and the costs of not doing so are also very high, for both first-party and third-party apps. 

Grumble...</rant>

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[+KimNilsson]

Thanks, Ian. That sure is a good tip.

I'll give you the same sidenote I gave Xavier. Please, clean up your email when replying to a groups message.

Everything after "end rant" is irrelevant to the rest of us, and potentially harmful to you.

[Ian Crew]

I don’t understand: email clients have quoted previous messages for decades now…it’s nothing Groups-specific.

Ian

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[+KimNilsson]

Exactly, and it has always been pointless when everyone can read the previous message in the thread.

As it is when replying to a person via regular email. As long as you don't include a new person into an already ongoing email thread there is never a reason to include old content.

[Jay Lee]

Gmail (and every other email client I can think of) quotes the conversation by default and collapses them. Threads get long and overlap so it's useful to know what part of the conversation the reply is actually meant for.

Jay

On Thu, Aug 3, 2017 at 12:03 PM, +KimNilsson <there.is.no...@gmail.com> wrote:

Exactly, and it has always been pointless when everyone can read the previous message in the thread.

As it is when replying to a person via regular email. As long as you don't include a new person into an already ongoing email thread there is never a reason to include old content.

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[Grégory ABGRALL]

Hi, 

I restart this ticket because that's the closest thing to my problem,

In my company we do use G-Suite for the management of employees emails.

We also use the google service directory to created users in our domain.

 

Currently when an employee leaves the company and so we need to change the routing email of this employee, the Support Team does this manually in G suite. But we want to automate this flow for more security.

 

So i’m looking for a way to change email routing with the api google service directory, but until now i cannot find this method in your FAQ.

 

Would you please assist in telling me if this method exists and where i can find it in your API.

 

Thanks.

 

Greg

[Bri Hatch]

For our ex-employees, we want to continue to capture their email, and have a copy of it go to their manager. Here's how we handle it

* rename their account to __username@

* remove the username@ alias that they now have

* create ex_username@ google group.

* add the manager as a member

* add username@ as an alias

This achieves our goals, and when we finally delete their account the group can stick around if desired. Groups are easier to manage than email routing rules currently.

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The sooner you fall behind, the more time you'll have to catch up.

[Kevin Melillo ✉]

We handle this a bit differently.  We rename the user...  tom....@domain.com becomes tom.jones_dep...@domain.com.  We then enable a 

vacation responder letting senders know where to send FUTURE emails.  We also enable delegation on the account to the manager of the former employee.

We date the account because we give the managers 3 months to gather information from the account as well as manage communication rerouting.

After 3 months, we suspend the account.

No need to change any email routing.

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[+KimNilsson]

Kevin, I assume you also change the password of the account.

[Kevin Melillo ✉]

Yes, we have a script that does it...  randomizes password, removes them from all groups, removes all tokens..  the works!

On Sat, Mar 16, 2019 at 3:50 AM +KimNilsson <there.is.no...@gmail.com> wrote:

Kevin, I assume you also change the password of the account.

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