Remove a secondary email address from a user

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Nathan Griffiths

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Aug 9, 2015, 8:27:38 PM8/9/15
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In Google Apps admin console there seems to be a bug, where I cannot delete a (secondary) email address that was added in Contact Information for a user. If I clear the email address field and save changes, a message reports that changes have been saved but they have not in fact been saved and the secondary email address remains.

 I was hoping to use GAM to get around this issue, but although I can work out how to add or update a secondary email address, I can't work out how to remove one. Can anyone help?

thanks,
Nathan

Curtis Nelson

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Sep 4, 2015, 8:23:43 PM9/4/15
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I can't figure out how to use GAM to add or update a secondary email address. How do you accomplish that? If you can do that, what would happen if you set the secondary to be the same as the primary? I wonder if the secondary would auto-magically dissappear. I am wanting to remove the secondary from all of my user accounts...

Thanks for any thoughts you may have...
Curt

Jacob J. Walker

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Sep 17, 2015, 3:47:50 AM9/17/15
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Did you ever get an answer to this?  I too am trying to figure out how to use GAM to set a user's secondary email address.

Ross Scroggs

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Sep 17, 2015, 12:08:08 PM9/17/15
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You add secondary emails like this:

gam update user f...@bar.com otheremail home f...@home.com otheremail custom Magic f...@magic.com

gam info user f...@bar.com


You have to specify the full list of secondary emails each time, the update is not incremental.

The current version of GAM does not have a way to clear the list, I can supply you a version that does if you let me know what your OS is.


I was successful in the Admin console by erasing the secondary address and then clicking Update User.


Ross


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Nathan Griffiths

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Sep 17, 2015, 3:55:16 PM9/17/15
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In the Admin console I eventually figured out that deleting the secondary email address does kind of work, but there seems to be a significant delay in it taking effect e.g. you can delete the secondary email address, save the user, look at another user then look at the original user again and the secondary email address is still there. However, if you come back later and check the same user, the secondary email is gone. So maybe some sort of caching issue in the Admin console.


On Friday, 18 September 2015 04:08:08 UTC+12, Ross Scroggs wrote:
You add secondary emails like this:

gam update user f...@bar.com otheremail home f...@home.com otheremail custom Magic f...@magic.com

gam info user f...@bar.com


You have to specify the full list of secondary emails each time, the update is not incremental.

The current version of GAM does not have a way to clear the list, I can supply you a version that does if you let me know what your OS is.


I was successful in the Admin console by erasing the secondary address and then clicking Update User.


Ross


On Wed, Sep 16, 2015 at 11:53 AM, Jacob J. Walker <jacob....@effectiveeducation.org> wrote:
Did you ever get an answer to this?  I too am trying to figure out how to use GAM to set a user's secondary email address.

On Friday, September 4, 2015 at 5:23:43 PM UTC-7, Curtis Nelson wrote:
I can't figure out how to use GAM to add or update a secondary email address. How do you accomplish that? If you can do that, what would happen if you set the secondary to be the same as the primary? I wonder if the secondary would auto-magically dissappear. I am wanting to remove the secondary from all of my user accounts...

Thanks for any thoughts you may have...
Curt

On Sunday, August 9, 2015 at 5:27:38 PM UTC-7, Nathan Griffiths wrote:
In Google Apps admin console there seems to be a bug, where I cannot delete a (secondary) email address that was added in Contact Information for a user. If I clear the email address field and save changes, a message reports that changes have been saved but they have not in fact been saved and the secondary email address remains.

 I was hoping to use GAM to get around this issue, but although I can work out how to add or update a secondary email address, I can't work out how to remove one. Can anyone help?

thanks,
Nathan

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Jacob J. Walker

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Sep 18, 2015, 6:59:22 AM9/18/15
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Ok, I think I'm still missing something. What is the command line to set the secondary email? Is it like setting a phone number?


On Thursday, September 17, 2015 at 9:08:08 AM UTC-7, Ross Scroggs wrote:
You add secondary emails like this:

gam update user f...@bar.com otheremail home f...@home.com otheremail custom Magic f...@magic.com

gam info user f...@bar.com


You have to specify the full list of secondary emails each time, the update is not incremental.

The current version of GAM does not have a way to clear the list, I can supply you a version that does if you let me know what your OS is.


I was successful in the Admin console by erasing the secondary address and then clicking Update User.


Ross

On Wed, Sep 16, 2015 at 11:53 AM, Jacob J. Walker <jacob....@effectiveeducation.org> wrote:
Did you ever get an answer to this?  I too am trying to figure out how to use GAM to set a user's secondary email address.

On Friday, September 4, 2015 at 5:23:43 PM UTC-7, Curtis Nelson wrote:
I can't figure out how to use GAM to add or update a secondary email address. How do you accomplish that? If you can do that, what would happen if you set the secondary to be the same as the primary? I wonder if the secondary would auto-magically dissappear. I am wanting to remove the secondary from all of my user accounts...

Thanks for any thoughts you may have...
Curt

On Sunday, August 9, 2015 at 5:27:38 PM UTC-7, Nathan Griffiths wrote:
In Google Apps admin console there seems to be a bug, where I cannot delete a (secondary) email address that was added in Contact Information for a user. If I clear the email address field and save changes, a message reports that changes have been saved but they have not in fact been saved and the secondary email address remains.

 I was hoping to use GAM to get around this issue, but although I can work out how to add or update a secondary email address, I can't work out how to remove one. Can anyone help?

thanks,
Nathan

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Ross Scroggs

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Sep 18, 2015, 10:04:21 AM9/18/15
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Jacob,

What i showed is the command line to add a secondary email, yes it is like phones.

gam update user f...@bar.com otheremail home f...@home.com otheremail custom Magic f...@magic.com

otheremail work <EmailAddress>
otheremail home <EmailAddress>
otheremail other <EmailAddress>
otheremail custom <String> <EmailAddress>

Unlike phone, there is no type keyword before work home other custom and there is no primary notprimary at the end.

Ross
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