Delegate email not working

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Dee

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Sep 28, 2023, 7:14:13 AM9/28/23
to GAM for Google Workspace
Hi all,

When I run 
"gam user fr...@domain.com add delegate b...@domain.com"

GAM responds with: "User: b...@domain.com, Service not applicable/Does not exist"

1. Both users have G-mail enabled
2. Mail delegation is turned on at root level
3. GAM Version: GAMADV-XTD3 6.63.02

Thank you

Ross Scroggs

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Sep 28, 2023, 9:53:50 AM9/28/23
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What does this show:
gam user b...@domain.com show gmailprofile
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Ross Scroggs



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Dee

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Sep 28, 2023, 10:56:46 AM9/28/23
to GAM for Google Workspace
Thanks for your response.

I have ran the command and I get the same message:

"User: b...@domain.com  Service not applicable/Does not exist"

Ross Scroggs

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Sep 28, 2023, 10:58:56 AM9/28/23
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That means that Bob doesn't exist or doesn't have Gmail enabled.
gam info user b...@domain.com
gam user b...@domain.com check serviceaccount

Ross
----
Ross Scroggs



Dee

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Sep 28, 2023, 11:10:42 AM9/28/23
to GAM for Google Workspace
Hi,

I ran check serviceaccount and found out that I didn't have domain-wide delegation authentication.

It's now working!! Thanks so much Ross.

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