GAM audit requests seem to be hung

[Kenneth Herr]

I am using GAM to recover some lost e-mail accounts.  The first two times I ran the audit export requests they completed within several hours.  I subsequently issued six more audit requests.  They have been in "Pending" state for about a week.  Is this normal behavior?  Can anybody give me hints on what I can do to get them? Can I delete the requests and rerun them, or would that just put me at the end of the queue?

Thanks

[Dan Petersen]

Sent one in Tuesday morning, still in pending state. I've opened a case with Google, recommend you do the same.

[Kenneth Herr]

I just spoke with Google support and they told me that this is a known issue at this time and they are working on a solution.

[Bryan Wilkerson]

Hi Kenneth,

Have you heard any update on your case?

-bryan

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