Shared Contacts not updating?

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Aug 25, 2010, 5:48:25 PM8/25/10
to Google Apps Manager
I used GAM to create 75 users, and it worked just fine. I then used
GAM to move those users to a sub-organization, and that worked fine.
But none of those users is showing up in my account's autocomplete
when I start typing an email. And if I go into "Contacts" in Gmail,
they aren't there, either.

Does it take some time before the Shared Contacts is updated? Is this
something peculiar about my account (the admin)? Or is this an issue
with GAM?

I tried moving one of the users to the top-level organization, and
they still don't show up.

Thanks! And thank you for a great tool.

Jay Lee

unread,
Aug 25, 2010, 8:25:12 PM8/25/10
to Google Apps Manager
Shared Contacts can take 24-48 hours to appear. Try logging out and
logging back in tomorrow morning and see if they are there. Note that
you won't see the Contacts listed under My Contacts or any groups but
if you do a Contacts search, it will also search shared contacts.
Also, this issue is entirely on Google's side, GAM does nothing with
shared contacts, Google's servers add the new account to shared
contacts automatically.

Jay
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