Service not applicable / Does not exist : The caller does not have permission

Gareth,

When you did gam oauth info, was this link included?
https://www.googleapis.com/auth/classroom.guardianlinks.students

Ross

--
ross....@gmail.com

On Apr 4, 2020, at 8:40 AM, Gareth Shaw <g...@tea.edu.kw> wrote:

Hello Ross

Thanks for the Reply

Please see below

I am have SEED ADMIN for my email address. What now ?

G Suite Admin: g...@tea.edu.kw
Expires: 2020-04-04T19:35:47+00:00

garethshaw@Gareths-iMac gamadv-xtd % gam print admins
roleAssignmentId,roleId,role,assignedTo,assignedToUser,scopeType,orgUnitId,orgUnit
704571399733250,704571399733249,_SEED_ADMIN_ROLE,105935717784795956544,@tea.edu.kw,CUSTOMER,,
704571399733254,704571399733249,_SEED_ADMIN_ROLE,117599847622160552783,@tea.edu.kw,CUSTOMER,,
704571399733263,704571399733256,_SERVICE_ADMIN_ROLE,100834997190235490005,g...@tea.edu.kw,CUSTOMER,,

704571399733264,704571399733253,_GROUPS_ADMIN_ROLE,100834997190235490005,gsh@tea.edu.kw,CUSTOMER,,
704571399733267,704571399733255,_HELP_DESK_ADMIN_ROLE,100834997190235490005,g...@tea.edu.kw,CUSTOMER,,
704571399733268,704571399733254,_USER_MANAGEMENT_ADMIN_ROLE,100834997190235490005,g...@tea.edu.kw,CUSTOMER,,
704571399733269,704571399733249,_SEED_ADMIN_ROLE,100834997190235490005,gsh@tea.edu.kw,CUSTOMER,,

704571399733273,704571399733257,_PLAY_FOR_WORK_ADMIN_ROLE,116717210006933152693,uid:116717210006933152693,CUSTOMER,,
704571399733274,704571399733249,_SEED_ADMIN_ROLE,105238371573647080147,@tea.edu.kw,CUSTOMER,,On Saturday, 4 April 2020 17:26:38 UTC+3, Gareth Shaw wrote:
Hello

I am trying to import my Guardian emails into Classroom via CSV using GAM.

I did this a while (around 12 - 18 months) ago and it worked fine.

Now when I try I get the message as per the title of this questions.

Please help I am at my whits end I have removed / reinstalled GAM and also checked my csv and everything.

I need this to work as soon as possible, due to school closure due to COVID-19 this is way to help parents when it comes to online learning.

Many thanks

Gareth

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Gareth Shaw

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Apr 4, 2020, 12:14:28 PM4/4/20

to GAM for G Suite

Yes it is

Screenshot 2020-04-04 at 7.13.02 PM.png

On Saturday, 4 April 2020 19:10:43 UTC+3, Ross Scroggs wrote:

Gareth,

On the admin console, go here: Apps

G Suite

Settings for Classroom

General settings

Is guardian access on?

Ross

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Gareth Shaw

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Apr 5, 2020, 6:15:35 AM4/5/20

to GAM for G Suite

Hello Kim,

Thanks for your response.

But this would give the caller does not have permission for every single guardian I try to import via CSV ?

Thanks

Gareth

On Sunday, 5 April 2020 11:42:25 UTC+3, +KimNilsson wrote:

@Gareth,

most likely you have one or more Classrooms whose owner/creator account doesn't exist anymore.
GAM can't act on a Classroom unless it's owned by an existing account. Even if it has teacher accounts that exist, if they aren't the actual owner.
If that's the case, there's nothing you can do. The API doesn't allow you do act on such Classrooms.

Find the exact Classroom that's giving you grief and verify that, then exclude that from your command. You will just have to accept that you can't do it via API.
I think perhaps that the secondary teacher can activate Guardians manually, but I don't remember.

Make sure that the deleted teacher isn't still among the Recently Deleted. If it is then you still have a chance. Not sure if a disabled teacher will impair GAM's ability to manage Classroom.

Gareth Shaw

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Apr 5, 2020, 6:17:02 AM4/5/20

to GAM for G Suite

Also Kim,

Can I use GAM / API to list the classrooms and associated teachers ? If so how would I go about doing this, sorry I am just getting to terms with GAM.

Many thanks

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