Auto responder for non-existant user

[Duncan Isaksen-Loxton]

Hi All 

We have a scenario where we need an aito responder for a user that has been terminated and migrated to the new user. 

The old user email now bounces. 

We'd like to set up an auto responder to inform the sender about the new address, or appropriate instructions, rather than a technical bounce. 

I've see that Groups can auto respond, so we would add the old user to a group, set up and auto response message - is this a reliable solution? 

Is there another way to auto repond for an unknown user? 

Thanks! 

[Bri Hatch]

Say the old user was wen...@example.com.

* Assuming you still have the suspended user, rename it, e.g. _wen...@example.com

* Consider removing it from the gal (gam update user _wen...@example.com gal off) for cleanliness

* Create a new group wen...@example.com

* Set up autorespond for that group (can only be done in the web interface to my knowledge)

If you really cannot rename or delete the user then the other option is to make the new group (e.g. wendell-has-le...@example.com) and use a Gmail routing rule to send all emails destined to wendell@ to that group instead, and have it autorespond.

--
You received this message because you are subscribed to the Google Groups "GAM for Google Workspace" group.
To unsubscribe from this group and stop receiving emails from it, send an email to google-apps-man...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/google-apps-manager/b98101ce-9d6b-44eb-bac7-c8b5aa6339e3n%40googlegroups.com.

--

Bri Hatch

"Quite mad, they say. It is good that Zathras does not mind. He's even grown
 to like it. Oh yes."

[Duncan Isaksen-Loxton]

Thanks Bri, 

Thats about what we have done. I was more wondering if the autoresponder in Groups was as reliable as the Out of office in gmail, and if not - is there a different way to do this. 

You received this message because you are subscribed to a topic in the Google Groups "GAM for Google Workspace" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/google-apps-manager/-y0Tqu-4mYU/unsubscribe.
To unsubscribe from this group and all its topics, send an email to google-apps-man...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/google-apps-manager/CAE32uS6aKaUnOAuu%3DhU0R62j-sti_NGL772thxa0c9FVgiu6Ng%40mail.gmail.com.

--

Cheers, Duncan Founder & CEO Book a call with me Call +61 2 8006 5082 or +1 530 563 6532 Email us at sup...@sixfive.com.au Snowy Mountains, NSW & Gold Coast, QLD

[Kim Nilsson]

It is, and not really.

Using a group is easy, and each such account can have it's own personal autoresponder.

One alternative is to create only a single group, use a single message, and instead use Recipient Address Map redirect incoming messages to the same group.