Google Cloud SQL Incident #18002

[Delyan Spasov]

Our site om Google App Engine Standard is not working - https://praktrik.com/. 

There is a message in the console:

We are experiencing an issue with Cloud SQL v1 instance availability in us-central1-a beginning at Thursday, 2018-08-16 08:48 US/Pacific. Our engineering team has identified the problem and is performing mitigation. For everyone who is affected, we apologize for the disruption. We will provide an update by Thursday, 2018-08-16 11:15 US/Pacific with current details.

There is an error log but in the log is not clear if it is caused by this issue:

HttpBadRequestError: HttpError accessing <https://servicecontrol.googleapis.com/v1/services/praktrikcom.appspot.com:report?alt=json>: response: <{'status': '400', 'content-length': '119', 'x-xss-protection': '1; mode=block', 'x-content-type-options': 'nosniff', 'x-goog-trace-id': '123ff47823337dd14fb64f98f3d8498f', 'transfer-encoding': 'chunked', 'vary': 'Origin, X-Origin, Referer', 'server': 'ESF', '-content-encoding': 'gzip', 'cache-control': 'private', 'date': 'Sun, 08 Jul 2018 19:36:16 GMT', 'x-frame-options': 'SAMEORIGIN', 'alt-svc': 'quic=":443"; ma=2592000; v="43,42,41,39,35"', 'content-type': 'application/json; charset=UTF-8'}>, content <{ "error": { "code": 400, "message": "Precondition check failed.", "status": "FAILED_PRECONDITION" } } >

Does anyone knows if this error log is related to the issue? Can I do something to get it working? 

Thanks!

[George (Cloud Platform Support)]

Your site is up-and-running once again. The issue has been addressed meanwhile: "The issue with Cloud SQL First Generation instance unavailability has been resolved for all affected projects as of Thursday, 2018-08-16 10:38 US/Pacific. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence". 

It is difficult to decide after fact if the log entry you mention is related to the above issue. 

[Delyan Spasov]

It is not up and running. There are still problems. And the logs does not tell anything meaningful.

Just this:

The request failed because the instance could not start successfully

Why the instance is not starting successfully?

Can I solve this issue somehow?

Or to create new application on another server. This one is on us-central.

We have another project on server in Europe and there we have no problem. Should I move it there?

[Katayoon (Cloud Platform Support)]

The incident you mentioned was related to the Cloud SQL v1 instance availability in us-central1-a.

If you have such an instance and you are still encountering issues related to this instance, I recommend that you open a PRIVATE case in the Issue Tracker and provide us with your project number and your Cloud SQL instance name so that we would be able to investigate the root cause of the issue efficiently. If not, you may post your full detailed question to Stack Overflow, using the supported Cloud tags for technical question.

- Note that Google Groups are reserved for general Google Cloud Platform-end product discussions and not for reporting issues or technical questions.

[Delyan Spasov]

Thanks Katayoon,

I have created a new ticket. But there is no instance...

This is strange. The console says:

This version has no instances deployed.

Where can I check which Cloud SQL version we are using?

[Sam (Google Cloud Support)]

You can view your Cloud SQL MySQL/PostgreSQL version through the Google Cloud Console: from the "Navigation" Menu --> select "SQL" --> click on the "Instance ID" --> Select the "Overview" tab --> scroll down to the "Properties" section --> view "Database version"

I hope this is clear.

[Sam (Google Cloud Support)]

In addition, this documentation shows you how to view your Cloud SQL instance information [1] 

[1] https://cloud.google.com/sql/docs/mysql/instance-info