Google Cloud Platform - Account cancelled.

[Tapir]

This the title of the email I just received from billing...@google.com

The content is:
----------------
You've successfully cancelled your Google Cloud Platform account.

Note: because it can take several days for any remaining ad costs to affect your balance, you might be charged one more time.
-------------------

But I have done nothing on my Google Cloud items recently.

Have anyone else also received such email recently?

Is my account hacked?

I looks all my billed apps run well now.

[Stefano Ciccarelli]

I've received the same email a few hours ago and I don't know why!

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Nel mondo esistono 10 categorie di persone, quelle che capiscono il binario e quelle che non lo capiscono.

[Brad Abrams]

Yes -- sorry about that.  You may recently have received an automated email with the subject line: "Google Cloud Platform - Account cancelled". If you did not receive this email please disregard the rest of this message.

The email was sent to you because one or more of your projects in Google Cloud Platform had previously been enabled for billing, but is now cancelled or terminated. The email delivery was the result of an internal update process and will not affect your usage of any Google Cloud Platform services. Any other accounts you have which still have active billing are also unaffected.

..brad

[Nick]

I'm assuming this email is a new feature of the cancellation process? And the reason everyone got it is that it acted retrospectively on rollout? The update email (same as the message below) doesn't actually clarify if this was mistakenly sent, or if someone actually cancelled one of my projects.

It would be (and very much would have been) useful to have the project name or id in the message. Sitting across upwards of 30 projects, this email scared the hell out of me.

On Friday, January 10, 2014 4:22:40 AM UTC+11, Brad Abrams wrote:

Yes -- sorry about that.  You may recently have received an automated email with the subject line: "Google Cloud Platform - Account cancelled". If you did not receive this email please disregard the rest of this message.

The email was sent to you because one or more of your projects in Google Cloud Platform had previously been enabled for billing, but is now cancelled or terminated. The email delivery was the result of an internal update process and will not affect your usage of any Google Cloud Platform services. Any other accounts you have which still have active billing are also unaffected.

..brad

On Wed, Jan 8, 2014 at 10:32 PM, Stefano Ciccarelli <scicc...@gmail.com> wrote:

I've received the same email a few hours ago and I don't know why!

Il giorno giovedì 9 gennaio 2014, Tapir ha scritto:

This the title of the email I just received from billing...@google.com

The content is:
----------------
You've successfully cancelled your Google Cloud Platform account.

Note: because it can take several days for any remaining ad costs to affect your balance, you might be charged one more time.
-------------------

But I have done nothing on my Google Cloud items recently.

Have anyone else also received such email recently?

Is my account hacked?

I looks all my billed apps run well now.

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To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscribe@googlegroups.com.
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[Brad Abrams]

Yes -- thanks for the feedback.   We understand these emails need to contain more information to be actionable.   Thanks for your patience as we work this out.

..brad

[Tapir]

Ok, I received another email for billing...@google.com today.

Its title is "Urgent: Your Google Cloud Billing account has been terminated". Still as horrible as the last one.

The content is a little detailed but still not clear enough.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Hello,
Your Google Cloud Billing account has been Terminated.

This may happen if your credit card has expired or was cancelled and we haven't received valid payment information from you, and you may owe Google payment for service from prior months.

Please update your account with valid payment information by following this link:
https://cloud.google.com/console#/billing/314184279724/settings.

If you have already updated your payment information, please disregard this message.

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

When I click the link in this email, a dialog shows up:

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Server Error

Whoops! Our bad.

Please try again. If the problem persists, please let us know using the "Send feedback" link below. Copy the tracking number below, and include it with your feedback. Thanks!

Tracking Number: undefined

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

It seems the project with id 314184279724 is the project which was removed by me 2 months ago.

Ok, it seems the URGENT email is just caused by I removed a project 2 months ago.

Does the email come too late? :)

And the email title is REALLY horrible! It looks my whole account will be terminated!

And email content is really not very clear. As least the removed project name should be provided.

[Brian Retford]

Yeah, sorry, we sent out clarifying emails separately. Really apologize.

[Brian Retford]

We've addressed the bugs that caused the extra emails and will be working on providing better emails associated with all account actions in the future.