Locked out of my Domain, and Getting a run-around

45 views

Skip to first unread message

Darien Caldwell

unread,

Feb 20, 2016, 2:26:27 AM2/20/16

to Google App Engine

So I've been using Appengine since it's inception. As soon as domains were made available I got one. My app is tiny and little used, but I keep it active for the few who use it.

Today I got my yearly notice about domain renewal. No biggie, other than my Credit card recently expired and I need to enter the new information. But what should be a simple task has become anything but.

I follow the link to renew my payment info: https://support.google.com/a/answer/1218673

I click on the Google Admin console link there, and takes me to another page to log into https://admin.google.com/. Guess what, it says you have to have a business account. I don't have a business account, and I don't have a business. I just want to update my payment info to pay 10 bucks to renew my domain.

No problem, says some other pages after some research. Domain management has been moved to the Developer Console.

So I go to the console, and it doesn't even recognize I have a custom domain. It says "Prove you own your domain with easy steps..."

So what are the steps? Add CNAME or TXT record to your domain. ...

Sure I could do that, but I access the domain through my Google Apps account. The one that doesn't exist anymore... I go to Enom to try to recover some kind of access there, but guess what, they offer no support, because the domain was sold through a reseller... Google.

And they say to log into Google for Business... SO I'm right back where I started. With no way to update my credit card to pay a 10 dollar renewal on a rinky-dink domain.