URGENT: google checkout for usage i dont know where it comes from.

[andreas schmid]

dear google,

in the last few weeks you charged me for google app engine usage i don't actually know where its coming from.

i dont know which app is consuming this money and i actually think i don't have any app shows usage for this amount.

please contact me asap to clear this situation!!

Google order number: 363075622065800

thx

[andreas schmid]

and seriously... start adding an appid to the charges you send! 

its not acceptable that i cant figure out why i get charged for money.

thx

[andreas schmid]

really dont get it. where do the $ 2.10 come from? 

On Nov 14, 2011, at 4:09 PM, andreas schmid wrote:

[Barry Hunter]

2.10 is probably the minimum weekly spend. Is it appearing once per week?

(its just most normally expressed as $9 a month. but its the same charge) 

... if you not using over the free resources, should disable billing. 

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[andreas schmid]

hey david,

are you working for google or did you just answer me bc u saw my post and responded me privately instead of answering to the list??

if i set up a 2.10 amount it was for a max spend and never for a min spend!! 

i use this app for testing some stuff sometimes and i really don't see where it should charge me $2.10!

On Nov 14, 2011, at 4:47 PM, David wrote:

If you enable billing, you have a minimum spend of 2.1$/week!

[Gregory D'alesandre]

Hi Andreas,

If you have billing enabled App Engine will now charge you $2.10/week as a minimum spend.  Above $2.10 we will charge you for what you use.  If you don't need to go beyond the free quota, it might make more sense to disable billing on your application.  More information can be found here: http://code.google.com/appengine/kb/billing.html#nine_dollar_month_fee_minimum_spend

Greg D'Alesandre

Senior Product Manager, Google App Engine

[andreas schmid]

i figured that out right now.

anyway i enabled billing time ago for this appid bc i needed the blobstore. 

now the blobstore does not need the billing enabled anymore and this app was a 'forgotten' one of mine. 

i actually really think its uncool from your side to charge for this app. 

and you should start adding an appid to the google checkout receipt bc there is no way to understand what you are charging for. 

thx for the reply.

[Gregory D'alesandre]

Thanks for the feedback, we are currently looking into adding the appid into the receipt.

Greg

[Joshua Smith]

+1. I just had the same issue: trying to figure out what I was being charged for. Please make this a priority.

[Adrian Scott]

Also, we should be able to turn off current/future billing even if Google's system is in the process of charging a new card. I submitted an updated credit card yesterday for a payment that didn't go through, but it will not let me disable billing on an old app yesterday or today..., so I'm being billed against my will. An extra $0.30 one-time fee is not a big deal to me, but it would be good to get that interface fixed.

The current situation must violate some law too, imho.

Hope this helps,
-A

--
Adrian Scott, Ph.D.
CEO, Founder
CoderBuddy
http://www.coderbuddy.com/ <-- Create a Facebook or Google App Engine app in a minute without installing anything

[Adrian Scott]

You can cancel a subscription from Google Checkout -- I just did for an old account. If you only have apps billing that you want to turn off, maybe that's an option for you guys...

Still, the interface should allow it on a per-app level, not a binary whole-account level...
-A

[Riley]

This happened to me, too - if you follow the links in the checkout receipt for long enough you eventually get to something with the appid buried in a description.

In my case, the app was disabled, but I hadn't disabled billing separately, so I was still charged.  Whoops!

[Logan]

On Nov 14, 3:07 pm, "Gregory D'alesandre" <gr...@google.com> wrote:
> Hi Andreas,
>
> If you have billing enabled App Engine will now charge you $2.10/week as a
> minimum spend.  Above $2.10 we will charge you for what you use.  If you
> don't need to go beyond the free quota, it might make more sense to disable

> billing on your application.  More information can be found here:http://code.google.com/appengine/kb/billing.html#nine_dollar_month_fe...

I just got billed for two of my idle apps consuming trivial resources.
I don't recall ever turning on billing for anything, and now I can't
turn it off despite my card already being charged. I'm not going to
lose sleep over $4.20, but I'm wondering if I did something in the
past that subtly turned this on? I also want to be able to change this
setting NOW.

[bFlood]

greg

are disabled apps being billed the $2.10? I've just received 6 bills
in a row, all for disabled apps

brian

[Gregory D'alesandre]

Yes, you need to disable billing for an app in order to not be charged, no disable the app itself.  This should've been better documented.

Greg

[bFlood]

yes, i would say so.

[andreas schmid]

are you kidding me??

disabled app and still charged?? this is a joke

c'mon google guys!!!!

On Nov 15, 2011, at 2:44 PM, Riley wrote:

This happened to me, too - if you follow the links in the checkout receipt for long enough you eventually get to something with the appid buried in a description.

In my case, the app was disabled, but I hadn't disabled billing separately, so I was still charged.  Whoops!

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[Joshua Smith]

Well, they have a point about storage. I don't want my data to disappear if I disable my app, and they deserve to get paid for the storage those disabled apps are using.

[andreas schmid]

another very odd thing.

i have many apps runngin. some of them i created personally and i am the owner/creator others i was set as owner by the creator.

now i cant disable billing on my apps (i created) because it tells me that i already have too many free apps.

this does not seem right to me!! 

[andreas schmid]

storage yes. 

9$/month NO!!

[bFlood]

good point joshua. a heads up would have been nice but that does make
sense

On Nov 16, 9:31 am, Joshua Smith <JoshuaESm...@charter.net> wrote:
> Well, they have a point about storage. I don't want my data to disappear if I disable my app, and they deserve to get paid for the storage those disabled apps are using.
>
> On Nov 16, 2011, at 9:27 AM, andreas schmid wrote:
>
>
>
>
>
>
>
> > are you kidding me??
> > disabled app and still charged?? this is a joke
>
> > c'mon google guys!!!!
>
> > On Nov 15, 2011, at 2:44 PM, Riley wrote:
>
> >> This happened to me, too - if you follow the links in the checkout receipt for long enough you eventually get to something with the appid buried in a description.
>
> >> In my case, the app was disabled, but I hadn't disabled billing separately, so I was still charged.  Whoops!
>
> >> --
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[Andreas]

found/created these open tickets which are important to be stared by probably everyone,

these 2 need to be merged:

http://code.google.com/p/googleappengine/issues/detail?id=4419

http://code.google.com/p/googleappengine/issues/detail?id=1603

billing frequency options:

http://code.google.com/p/googleappengine/issues/detail?id=1999

not being billed 9$/month for a disabled app:

http://code.google.com/p/googleappengine/issues/detail?id=6344

don't count apps i was set as an owner by the creator against my (free) apps:

http://code.google.com/p/googleappengine/issues/detail?id=6345

[Gregory D'alesandre]

Andreas,

This is an interesting predicament.  One of the things we changed is that while we always only allowed 10 free apps per user, we didn't calculate it very well, so in essence people would create new accounts to create new apps and then give their old account ownership to those free apps in essence to get around the limitation.  So now we restrict that you can only be the owner on 10 free active apps.  This means that when you are trying to disable billing on those apps you are in essence making them free apps and it seems like you ran into your limit.  A few options are:

- disable the app first and then it would not be both free and active so it would not count against your 10

- make yourself a developer on apps you do not need to be an owner on so that they don't could against your 10

I hope that helps!

Greg

[Gregory D'alesandre]

We are working on fixing up the documentation now to make that more clear.

Greg

[Andreas]

i think a solution would be to allow only 1 owner per app and make another role (for example admin) which has almost the same rights as an owner but does not count against the users free apps.

what do you think?

[Gregory D'alesandre]

The main thing that an owner can do which a developer cannot do is delete an app, there is rarely a time when that is needed, so most of the times you should be able to work with an app as an owner.  Are there privileges as a developer that you need and can't get unless you are an owner?

Greg

[Andreas]

how about changing the budget allocations?

im not really sure about how this is managed but who is able to change the allocations? 

only who set up the billing or also developers?

lets say i create an app but i have other priorities so i delegate the management of an app to someone else which includes also checking that the app will never be over quota which means he should be able to increase/decrease the budget and also change the allocations.

[Gregory D'alesandre]

There are no longer budget allocations to change, there is only the budget and the only person who can change this is the Billing Administrator (because it is charging their credit card).  In the case you reference you should set up the app, add the person who is going to own billing as an Owner, then change yourself to be a Developer.  The Billing Admin must be an Owner and every app needs at least 1 owner, but for the most part you should be able to do what you need as a Developer.

Greg

[andrew]

Plus one for identifying source of charges (appid).

I have many appid for development, test and production and I just got
a bill and have no idea what caused it. Compounded by the fact my main
appid shows $0 although I am sure it is generating costs due to
resident instances.

[mouseclicker]

It also would have been a trivial exercise to send out a notification email to all owners of apps which have billing enabled that they will be charged soon unless billing settings are changed BEFORE the new pricing model gets activated. This probably would have saved lots of trouble with forgotten apps that just wanted to test the datastore. Things like this do not increase my confidence in this platform. Customer friendly is different.

[Gregory D'alesandre]

Thanks for the suggestion, but we did precisely that.  We sent 2 emails (1 was a few months before the change and the other was 1 week before the change) to all app owners before the new pricing was put into place to let them know that these changes were happening.

Greg D'Alesandre

Senior Product Manager, Google App Engine

On Wed, Nov 23, 2011 at 1:08 PM, mouseclicker <jens...@googlemail.com> wrote:

It also would have been a trivial exercise to send out a notification email to all owners of apps which have billing enabled that they will be charged soon unless billing settings are changed BEFORE the new pricing model gets activated. This probably would have saved lots of trouble with forgotten apps that just wanted to test the datastore. Things like this do not increase my confidence in this platform. Customer friendly is different.

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[Andrin von Rechenberg]

+1 to add app-id to the invoices.