How to get a response regarding Billing Inquiry on Google Cloud Platform?

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Shota Megrelishvili

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Apr 12, 2016, 3:35:27 AM4/12/16

to Google App Engine

Hello,

I've submitted a billing inquiry twice regarding a required fix in the invoice for Google Cloud Storage usage for a recent month.

Despite I sent it one week ago, there is no response till yet.

How to receive the answer, whom to contact?

Zeehad (Cloud Platform Support)

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Apr 13, 2016, 1:12:46 PM4/13/16

to Google App Engine

Hello Shota,

The Cloud Services Billing Requests form is the correct way of contacting billing support which you seem to have used.

I'm glad to see that you've now received a response from billing support and currently working towards getting your request addressed. I thank you for your patience during the delay of response which may have been caused due to a higher than normal volume of requests.