orphaned app - no access - seriously

[Bassil Karam]

We have an Apps account in which we created the user ad...@mydomain.com. We then used that account to create an App Engine application. A little while later, we deleted ad...@mydomain.com and replaced it with a couple of user-sepcific administrator accounts like b...@mydomain.com and s...@mydomain.com (both admins). The problem is now we can't seem to access our App Engine application - I am assuming because it is related to the now non-existent ad...@mydomain.com account. We tried to re-create ad...@mydomain.com, but Apps doesn't let you re-create recently deleted accounts. So as it stands, I believe my App Engine account is orphaned, without any possibility for access.

Anyone know of a solution tot his?

Thanks.

[johnP]

Don't have a solution - but had a similar experience.

I used my appengine credentials as the admin login to a newly created
Apps account. As soon as I did this, I was unable to login to
Appengine (got an error - you will are being redirected in a way that
will never complete). So when I deleted the user from the Apps
account - I was able to re-access my Appengine account.

I think that's the opposite of what happened to you... So I don't know
what to suggest in your case.

johnP

[Bassil Karam]

That's interesting, I wonder what the proper solution to stuff like this is. For example, what should Google do if someone decided to delete an account that is associated with a service like App Engine? Should they:

• Disallow the deletion of an account until it is completely dis-associated with any Google services? Would be good, but it also seems like it would be technically challenging because the services seem to be very separate from each other, with their own sub-systems and ways of managing accounts.
• Delete all services associated with the account? This will just cause lots of anger as entire web presences are wiped out because someone accidentally deleted the wrong account.
• Automatically re-associate orphaned services with functional admin accounts? Seems good, but what if its not an apps account? What if there isn;t another obvious account to associate it with? What happens if it's not an apps account but a lone regular google account?

Its a complex issue but the current hodge-podge patch-work solution of disallowing people from easily adding / deleting / editing / merging accounts, except in some cases, but not others - as well as, not being able to *ever* retrieve previously used accounts - or the bifurcation of Apps accounts and standard google accounts - is seriously not working. A huge, top-down re-factoring of all the systems is needed to fix all these issues. I hope it is in the works.

Baz

[Bassil Karam]

Can anyone from Google un-orphan my account?

[Jeff S (Google)]

Hi Bassil,

What is the app ID for this app? Also, could you send me the email address of the old admin account which was deleted, and a new account that you would like to have as an admin? Feel free to email this to me directly.

Thank you,

Jeff

[Mahron]

had a similar problem to johnP. When I move my domain to apps I was
stuck in a redirect loop when logging in. app id xehon has been
stranded for almost 2 years now. Poor thing, all alone, lost and still
running on master slave.

[Takashi Matsuo]

I have the same issue, my app_id: securempresa
the new admin: ago...@securempresa.com

I really don't understand what is 'the same issue'. Can you elaborate a bit more?

Have you tried deleting the cookies or tried with incognito window?

Can you try accessing https://appengine.google.com/a/securempresa.com?

-- Takashi

Thx

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[Takashi Matsuo]

Hi Mahron,

Have you tried deleting the cookies or tried with incognito window?

Can you try accessing https://appengine.google.com/a/YOUR_DOMAIN?

-- Takashi

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[Mahron]

Hi Takashi,

I tried everything. A lot of people have already reported this issue a
long time ago and nothing has been done. I have given up on that id.

What happened is, I created an google account with an email address
from a domain hosted by an other provider. Later I switched the domain
to google Apps. I suppose that when you do that it creates a conflict
between the apps user accounts and the google accounts, thus the
redirect loop.

Ganesh

[Takashi Matsuo]

Hi Mahron,

Well, do you still want to recover the account? If so, please let me know your e-mail address in question.

-- Takashi

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[Mahron]

No I don't need to recover the account. But I am curious, if you could
find out what happened to the app id : xehon, if it still exists and
if it is still attached some account. The email used was the one I am
using right now.

[ajgomezlopez]

hi takashi.

I'm the admin of securempresa.com

I have some applications in gae with my partners.

In some of the gae apps i am the admin, but in others are my friends and i am a developer.

My friends goeas out of securempresa.com, so i delete the accounts.

Now, there is no administrator in this apps. So i need to change my role to admin in order to download code, etc.

Thx very much. =)