Memcache problems (eu west)

[Linus Larsen]

Lately I'm getting a lot of these (java, standard env):

com.google.appengine.api.memcache.MemcacheServiceApiHelper$RpcResponseHandler handleApiProxyException: Memcache putAll: Unknown exception setting 1 keys: Memcache is temporarily unavailable. (MemcacheServiceApiHelper.java:68)

I've seen this before however not as frequent, now it happens every minute but not on every request.

Is there any work going on or is something really broken with Memcache in Europe-west region?

  

 

[Michael Steurer]

Hi Linus,

we have the same problem on a Go standard environment for two days now. It happens on some requests only but not all the time. We have bursts of a few hours, e.g. yesterday from 3pm to 9pm.

Best

  Michael

[Linus Larsen]

Thank's Michael for confirming.

I guess then there is some infrastructure work going on.

/ Linus 

[Ruben Schwarz]

Same on our project.

Magically the error disappeared at ~8:30 UTC.

Any idea what's the cause of this problem?

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[Yannick (Cloud Platform Support)]

There was an issue with elevated error rate for Google App Engine Memcache service for European applications which has been resolved for all affected projects. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

[Ashley Finney]

Hi,

I don't see an incident on this page https://status.cloud.google.com/summary

A partner of ours was experiencing this problem and were a bit in the dark about what was happening.

Is there another page which details live status problems?

Many thanks,

Ash.

[Yannick (Cloud Platform Support)]

Hello, as laid out in the Google Cloud Status Dashboard FAQ the issues might not be publicized to the dashboard if they affect a limited number of customers. The dashboard is the right place to check to see if a global issue is affecting the platform.