No offense I’m sure it is awesome… But don’t you think y’all are a little scattered?
I mean there is the discussion pages/forum, Stack Over Flow, 4 issues bug trackers, a support form, 6 blogs.
That’s before I point out that Google Plus rules say you have to be a person, so google is using its own products in ways that conflict with their own usage policies?
I’m glad you want to be reachable… But I’d rather have one place where I know I can get an answer than 40, and some of those being pages with nonsensical URLs that are impossible to remember and don’t appear in search.
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No offense I’m sure it is awesome… But don’t you think y’all are a little scattered?
I mean there is the discussion pages/forum, Stack Over Flow, 4 issues bug trackers, a support form, 6 blogs.
That’s before I point out that Google Plus rules say you have to be a person, so google is using its own products in ways that conflict with their own usage policies?
Stick to a blog. Give it a friendly URL. Have an RSS feed.
The fact that it is multiple products makes it even less appealing to friend. You are asking us to “Friend” a group of products that could expand to products we don’t use, may never use and have our information shared with those product groups. This raises the signal to noise ratio, hurts our personal privacy, and is generally not a happy thing.
Do it right. Post hang out announcements to the Lists for the products, Let people subscribe to you on Youtube. Air the hangouts on Youtube, moderate the questions and answers there, (and the hangout and the IRC and the twitter, and the….. ) Are you seeing why this is a convoluted mess? To get support I now have to be on 10 platforms and track you on each to know when I can get support.
More support in more places = Less support that is harder to find, track, and respond to.
When there was one place for each product support was good. It has gone downhill every time a new thing was added.