a problem with the charge

223 views
Skip to first unread message

温啟良

unread,
Mar 13, 2017, 12:15:24 PM3/13/17
to Google App Engine
The two messages seem inconsistent, which one is correct?
Is the price adjusted?


George (Cloud Platform Support)

unread,
Mar 13, 2017, 2:33:40 PM3/13/17
to Google App Engine

It would be easier for us if you provide screen captures with English text.


Which project is the one experiencing the issue? You seem to have more than one project and different billing accounts. You can send us confidential information in a private email.


I have verified your app engine quotas page for one of the projects, but I am unable to access your billing data, for security reasons. To properly interpret this data, you may consider reading the “View your Cost and Payment History” help page. General information on quotas may be viewed on the “Quotas” documentation page.  

温啟良

unread,
Mar 13, 2017, 8:55:35 PM3/13/17
to Google App Engine






It does not exceed the quota of 28 hours a day,
But I have seen the cost of generating on the billing page.

Not only in this project, the other is the same situation.


George (Cloud Platform Support)於 2017年3月14日星期二 UTC+8上午2時33分40秒寫道：

Lawrence Mok

unread,
Mar 13, 2017, 9:46:56 PM3/13/17
to Google App Engine
I have exactly the same problem and the billing support team has wasted me 5 days without even acknowledging what's the problem. And our billing gone crazy.

(see attached screens)
 
My usual billing for previous 12 months were under $20 and this month (only half month passed), I have a bill of nearly $100 and it is still growing.

I need to take to a senior staff ASAP.
gcloud3.png
gcloud4.png
gcloud5.png

George (Cloud Platform Support)

unread,
Mar 15, 2017, 10:37:16 AM3/15/17
to Google App Engine
On the page with the vertical list of zero values, where you land if you navigate to app engine --> quotas --> view usage history in the dev. console, there is an information label on top saying "These costs are estimates based on App Engine list prices." Estimates may be wrong to some extent, as they are what they are named: only estimates, by contrast to guaranteed and double-checked values. In your case the estimates are all zero, if I look at another project I can see non-zero values. In all cases, these values are provided for orientation and best-effort basis, just to provide an estimate. They are not meant to be compared with the final values (on the second page in your screen captures). 

Lawrence Mok

unread,
Mar 15, 2017, 10:52:35 AM3/15/17
to Google App Engine
Yeah, you are trying to rob us don't you?

My previous 3 years were charged for say $15 per month and this month the bill goes up 10 times and you say it's "estimate only"? Our usage remains the same.

If that's an estimate, then it's far off, million of times off. 

Lawrence Mok

unread,
Mar 15, 2017, 10:53:58 AM3/15/17
to Google App Engine
Here's the exported data from CSV.... over the past 90 days, in past two months we were not charged for app engine instance, and why this month?

DateNameUnitPriceUsedFreeBillableCharge
3/13/2017Frontend Instance HoursHour0.0523.972800
3/12/2017Frontend Instance HoursHour0.0523.42800
3/11/2017Frontend Instance HoursHour0.0523.972800
3/10/2017Frontend Instance HoursHour0.0523.992800
3/9/2017Frontend Instance HoursHour0.0523.992800
3/8/2017Frontend Instance HoursHour0.05242800
3/7/2017Frontend Instance HoursHour0.0523.982800
3/6/2017Frontend Instance HoursHour0.05242800
3/5/2017Frontend Instance HoursHour0.0523.982800
3/4/2017Frontend Instance HoursHour0.05242800
3/3/2017Frontend Instance HoursHour0.0523.972800
3/2/2017Frontend Instance HoursHour0.0523.972800
3/1/2017Frontend Instance HoursHour0.05242800
2/28/2017Frontend Instance HoursHour0.0523.992800
2/27/2017Frontend Instance HoursHour0.0523.982800
2/26/2017Frontend Instance HoursHour0.0523.972800
2/25/2017Frontend Instance HoursHour0.0523.992800
2/24/2017Frontend Instance HoursHour0.0523.972800
2/23/2017Frontend Instance HoursHour0.0523.992800
2/22/2017Frontend Instance HoursHour0.0523.932800
2/21/2017Frontend Instance HoursHour0.0523.982800
2/20/2017Frontend Instance HoursHour0.0523.942800
2/19/2017Frontend Instance HoursHour0.0523.982800
2/18/2017Frontend Instance HoursHour0.0523.992800
2/17/2017Frontend Instance HoursHour0.05242800
2/16/2017Frontend Instance HoursHour0.05242800
2/15/2017Frontend Instance HoursHour0.05242800
2/14/2017Frontend Instance HoursHour0.0523.952800
2/13/2017Frontend Instance HoursHour0.0523.992800
2/12/2017Frontend Instance HoursHour0.0523.982800
2/11/2017Frontend Instance HoursHour0.05242800
2/10/2017Frontend Instance HoursHour0.0523.972800
2/9/2017Frontend Instance HoursHour0.0523.962800
2/8/2017Frontend Instance HoursHour0.0523.982800
2/7/2017Frontend Instance HoursHour0.05242800
2/6/2017Frontend Instance HoursHour0.0523.992800
2/5/2017Frontend Instance HoursHour0.0523.962800
2/4/2017Frontend Instance HoursHour0.0523.992800
2/3/2017Frontend Instance HoursHour0.0523.982800
2/2/2017Frontend Instance HoursHour0.0523.992800
2/1/2017Frontend Instance HoursHour0.0523.992800
1/31/2017Frontend Instance HoursHour0.0523.982800
1/30/2017Frontend Instance HoursHour0.0523.992800
1/29/2017Frontend Instance HoursHour0.0523.962800
1/28/2017Frontend Instance HoursHour0.0523.992800
1/27/2017Frontend Instance HoursHour0.0523.982800
1/26/2017Frontend Instance HoursHour0.05242800
1/25/2017Frontend Instance HoursHour0.0523.992800
1/24/2017Frontend Instance HoursHour0.05242800
1/23/2017Frontend Instance HoursHour0.0523.962800
1/22/2017Frontend Instance HoursHour0.0523.952800
1/21/2017Frontend Instance HoursHour0.0523.962800
1/20/2017Frontend Instance HoursHour0.0523.992800
1/19/2017Frontend Instance HoursHour0.05242800
1/18/2017Frontend Instance HoursHour0.0523.982800
1/17/2017Frontend Instance HoursHour0.0523.992800
1/16/2017Frontend Instance HoursHour0.0523.992800
1/15/2017Frontend Instance HoursHour0.05242800
1/14/2017Frontend Instance HoursHour0.0523.942800
1/13/2017Frontend Instance HoursHour0.05242800
1/12/2017Frontend Instance HoursHour0.0523.912800
1/11/2017Frontend Instance HoursHour0.0523.972800
1/10/2017Frontend Instance HoursHour0.0523.992800
1/9/2017Frontend Instance HoursHour0.0523.972800
1/8/2017Frontend Instance HoursHour0.0523.962800
1/7/2017Frontend Instance HoursHour0.0523.982800
1/6/2017Frontend Instance HoursHour0.0523.992800
1/5/2017Frontend Instance HoursHour0.0523.992800
1/4/2017Frontend Instance HoursHour0.0523.982800
1/3/2017Frontend Instance HoursHour0.0523.982800
1/2/2017Frontend Instance HoursHour0.0523.992800
1/1/2017Frontend Instance HoursHour0.0523.992800
12/31/2016Frontend Instance HoursHour0.0523.992800
12/30/2016Frontend Instance HoursHour0.0523.992800
12/29/2016Frontend Instance HoursHour0.0523.992800
12/28/2016Frontend Instance HoursHour0.0523.952800
12/27/2016Frontend Instance HoursHour0.0523.982800
12/26/2016Frontend Instance HoursHour0.0523.992800
12/25/2016Frontend Instance HoursHour0.0523.962800
12/24/2016Frontend Instance HoursHour0.0523.972800
12/23/2016Frontend Instance HoursHour0.0523.952800
12/22/2016Frontend Instance HoursHour0.05242800
12/21/2016Frontend Instance HoursHour0.0523.992800
12/20/2016Frontend Instance HoursHour0.0523.962800
12/19/2016Frontend Instance HoursHour0.0523.992800
12/18/2016Frontend Instance HoursHour0.0523.972800
12/17/2016Frontend Instance HoursHour0.0523.962800
12/16/2016Frontend Instance HoursHour0.05242800
12/15/2016Frontend Instance HoursHour0.05242800
12/14/2016Frontend Instance HoursHour0.05242800



On Wednesday, March 15, 2017 at 10:37:16 PM UTC+8, George (Cloud Platform Support) wrote:

George (Cloud Platform Support)

unread,
Mar 16, 2017, 11:34:06 AM3/16/17
to Google App Engine
Hello 温啟良  and Lawrence!
You are perfectly right. The situation is as follows: some projects in free trial have been billed and charges are going to be returned to the affected Clients. Google Cloud Status Dashboard displays a warning to this effect. 
The "Google Cloud Platform Billing Support" provides the same information. If you are in this situation, the erroneous charges will be refunded to you. 

Lawrence: what is the project name affected by unjustified charges and at what moment? You can provide this information in confidence via email. 

Lawrence Mok

unread,
Mar 16, 2017, 12:33:39 PM3/16/17
to Google App Engine
Thanks George, I have replied privately, please let me know if you have received it.

Got 36 Project IDs in total, hopefully that's not too scary....

One more thing, besides refund (well actually re-adjust the balance by crediting is OK) , as this month's bill didn't come yet....

Could you confirm the problem is already fixed and no more new error charges will happen again this month and coming months?

George (Cloud Platform Support)

unread,
Mar 17, 2017, 10:34:31 AM3/17/17
to Google App Engine
Hi Lawrence!

Your patience in this respect is much appreciated: the problem is not fixed yet, but under attention, and filed as issue https://buganizer.corp.google.com/issues/36201328 . You should check this issue for all further developments and final resolution. 

Vitaly Bogomolov

unread,
Mar 20, 2017, 1:15:57 AM3/20/17
to Google App Engine
Hi

Same issue. Daily spending limit set to $0.10. But approximate charges so far this month are $4.85 today. 


Reply all
Reply to author
Forward
0 new messages