Customer Compliance

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chant...@hotmail.com

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Feb 29, 2012, 7:04:19 PM2/29/12
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I'm doing some research into how Cloud hosting solution providers tackle compliance, particularly in terms of what they do to help their customers capture the data they need to ensure compliance e.g.

·       Do they offer compliance services to their customers

·       Do they provide any tools/dashboards etc that enable customers track compliance issues e.g. how many processors a hosted machine may have

·       Do they commit to notifying customers of any changes that could affect their compliance e.g. moving a virtual machine to a different physical machine or changing the configuration of a physical hosting server (this is needed as some products are licensed based on the configuration of the physical host rather than the virtual guest machine)

·       Do they advise the customer where their machines are hosted geographically in case the customers licenses only permit use in certain parts of the world

·       What about solutions where the hosting company provides the licenses, how do they provide documentation to the customer about what licenses they have been allocated should the auditor come knocking on the customers door?

If anyone has any comments on google app engine (or others), I'd really appreciate it. Thanks

Brandon Wirtz

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Feb 29, 2012, 8:31:33 PM2/29/12
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Basically none of this applies to Google App Engine.  If you are a reporter, contact Google’s PR, or talk to an analyst.  If you are a student, do more research in the forums before spamming the list.  If you are an analyst I sure hope you don’t charge much.

 

 

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sebastián serrano

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Feb 29, 2012, 10:57:41 PM2/29/12
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