Contacts pop-up issue

[Luke Douglas]

0

I am really hoping someone with any sense at Google reads these group chats. I'm not sure this is the group but I could not find one for Google Apps Contacts.

Will someone please let the Google Apps development know that WE DESPERATELY NEED the option to use the old, classic Contacts detail display. The new pop-up simply sucks. It is slow and un-responsive. Yes! My browser cache is cleared. Yes! I have logged off and logged on. Yes! I have tried on Google Chrome, Firefox, and Edge, all updated to the most recent version. Yes! I have excellent internet with between 150 mbps and 175 mbps speeds.

Don't get me wrong. I like that Google tries new things but this is one thing that should be either restored back to the classic or, at the very least, provide an option where users can set the default contact detail view to the classic version.

I've been on Gmail since beta rollout and started on Google Apps around 2014. I have emails in archives going back to Nov 2008! Email, Contacts and Calendar are critically important to my business. Email and Calendar are fine. But the new pop-up contact details simply has too much going on in the background to work efficiently when you had a very efficient function with the full screen display. And anyone who says they don't want their contact list to go away or have to use the back key...hello....SHIFT / CLICK or CTRL / CLICK!

I can say without hesitation that an additional 1-2 hours per week is now added to my workload just waiting for the pop-up contact to respond. IT SUCKS!

[George (Cloud Platform Support)]

Hello Luke, 

Regarding the slow pop-up from Contacts, I imagine you refer to the pop-up that appears when you click one entry from the list of contacts at contacts.google.com. If this is the case, I cannot reproduce the issue: pop-ups are super fast on all browsers. 

You are right, this is the group dedicated to App Engine issues. For help on Gmail you should post in the appropriate forum, or contact G Suite support directly. 

[Luke Douglas]

The problem with reproducing the problem I'd you obviously do not have an extensive Note field. I used the Note fueld extensively as well as I maintain multiple fields.

If I open a single contact with just a few fields, the popup details is responsive.

I NEVER had this issue with the classic full page view.

I don't mind Google developers wanting to show off their awesomeness but when it interferes with my time. Then I have an issue.

Again, the removal of an option to use the classic view, which they did provide during a transitional period, was simply a terrible decision.

[Nicolas (Google Cloud Platform Support)]

Hi Luke,

I understand your issue with Google Contacts however as my colleague George mentioned this is not the right channel to address this concern, please refer to this page to obtain proper assistance.

Thanks for your understanding.