Repeated phising notification from GCP

[Mailmeteor Team]

Hi there,

We have a Google Cloud Project being used in a G Suite add-on integrated with Gmail. For the past weeks, we have been repeatedly warned that the project has been hosting content that appears to be phishing. Email subject: "Action required: Critical problem with your Google Cloud Platform / API project"

Each time, we have made an appeal and took necessary actions so that the phishing issue would not trigger again. We also secured the project in all the ways recommend by the GCP phone support. But every week or so, GCP keeps shutting down the project, for the exact same URL.

The GCP project is used in one of the most popular app on the G Suite Marketplace. Hence it affects hundreds of thousands users when shut down.

Any help would be highly appreciated!

[Olu]

Hi, 

Can you confirm if you reported this issue to the GCP Abuse team using this contact form[1]? The GCP Abuse team will be more appropriate to advise on this type of Abuse issue. 

[1]https://support.google.com/code/contact/cloud_platform_report?hl=en

[Mailmeteor Team]

We just did following your suggestion, thanks.
Any other action we could take to learn more? I've heard that GCP is offering paying support, do you think it would be useful for us to switch to paying support?

[Jose V]

Hi,

You could contact Billing Support, they can deal with suspensions of accounts or projects. For that you don't need any paid support plan, all accounts have free Billing Support [1]

You can see how to contact billing here [2]

Regards

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[1]: https://cloud.google.com/support#support-plans

[2]: https://cloud.google.com/support/billing#how_to_contact_support