Can't connect to redis instance in memorystore

[Peter Chen]

I created a redis instance in memorystore, but I can't connect to it in my appengine flexible django app, times out each time.

Can't ping the private ip of the redis instance in terminal either.

[Julie (cloud platform support)]

The application must be in the in the same region as the redis instance and on the same network to be authorized to access the Redis instance. Please check that your use case follows these requirements and if so please post an example of the timeout error when the instance fails to connect with memorystore as the resulting error is unclear when the connection fails. 

To clarify were you trying to connect via a Compute Engine VM as detailed here? If not please specify how you tried to connect any resulting error message.