Re: [google-appengine] How to contact billing? Sales tax and invoices

[Takashi Matsuo]

Hi Peter,

Please fill out a form at:
http://support.google.com/code/bin/request.py?hl=en&contact_type=cloud_platform_billing&rd=1

It should be handled appropriately.

-- Takashi

On Sat, Jun 9, 2012 at 5:38 PM, Peter Backx <peter...@gmail.com> wrote:
>
> Can any one explain me how I can contact some one from the AppEngine billing department?
> Over the past two months, I've tried the appengine_up...@google.com address mentioned on the billing page, but have not received any answer to any of my mails. I have read through the FAQs but cannot find answers to my questions (or if there was an answer, I've tried it but it didn't work)
>
> Is there any way to get to speak to a real person?
>
> I have two important questions regarding my business payments:
> * I have entered my VAT ID, but I am still charged Sales tax (VAT). How come?
> * Is it possible to receive invoices? or are the checkout mails all we get?
>
> Without these solved, it's very hard to continue using AppEngine for me.
>
>
> Thanks,
> Peter
>
> --
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--
Takashi Matsuo | Developer Advocate | tma...@google.com

[Peter Backx]

Hi Takashi,

Thank you for your reply, I will try that form.

I have just one suggestion: Right now the form looks to be a complaint form. I don't really have a complaint, I just need some information. It might be beneficial to make that a little clearer.


Thanks again,
Peter

On Monday, June 11, 2012 10:01:48 PM UTC+2, Takashi Matsuo (Google) wrote:

Hi Peter,

Please fill out a form at:
http://support.google.com/code/bin/request.py?hl=en&contact_type=cloud_platform_billing&rd=1

It should be handled appropriately.

-- Takashi

On Sat, Jun 9, 2012 at 5:38 PM, Peter Backx <peter...@gmail.com> wrote:
>
> Can any one explain me how I can contact some one from the AppEngine billing department?

> Over the past two months, I've tried the appengine_updated_pricing@google.com address mentioned on the billing page, but have not received any answer to any of my mails. I have read through the FAQs but cannot find answers to my questions (or if there was an answer, I've tried it but it didn't work)

>
> Is there any way to get to speak to a real person?
>
> I have two important questions regarding my business payments:
> * I have entered my VAT ID, but I am still charged Sales tax (VAT). How come?
> * Is it possible to receive invoices? or are the checkout mails all we get?
>
> Without these solved, it's very hard to continue using AppEngine for me.
>
>
> Thanks,
> Peter
>
> --
> You received this message because you are subscribed to the Google Groups "Google App Engine" group.
> To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/GwqLEl_JkwQJ.

> To post to this group, send email to google-appengine@googlegroups.com.
> To unsubscribe from this group, send email to google-appengine+unsubscribe@googlegroups.com.