App Engine Account Suspended

[Wayne Smith]

My google Apps account was recently suspended and has now been reactivated, although I am still unable to access the google app engine.

When attempting to log in i'm redirected to a page giving the account suspended notification. Filling in the contact form just results in an automated email suggesting my apps administrator has suspended the account, I am the apps administrator and this is not the case.

Any suggestions on how I am able to contact support to resolve this issue would be greatly appreciated.

[Kaan Soral]

This is extreme, why was your account suspended? (I think google accounts shouldn't be suspended easily, as we probably all depend on google for many things, work/life related)

I always steer away from help documents like these, yet this one might be useful: https://support.google.com/cloud/answer/3420056

[Wayne Smith]

My apps account is only used for admin and so not logged into on any regular basis. On 19th July it was compromised and used to send out a bulk load of spam emails, at which point it was suspended by google who did't give us any notification of this at all. It's only recently that I attempted to login to add a user and discovered the account had been suspended. 

Contacting Google was a nightmare, with each reply just saying we hold a free apps account and support is not given. After various posts on the google apps forum I finally received help from the support centre. Once in contact they were very helpful and quick to resolve the issue, although I am still left with no access to app engine, which is hosting our currently offline website.

Unfortunately the link you provide does get me far. I am unable to access the Google for Work Support Centre , account suspended. As a free apps account holder I am unable to access either the email or phone support.

All other user accounts on our domain are able to access app engine without issue, so this is just related to my user.

Wayne

[John Wheeler]

So you're saying that your account was compromised, and the attacker uploaded a new app to your app engine account and used it to send bulk e-mails? Or, did you have an endpoint that wasn't secured that allowed them to do the same, and the admin e-mail was the sender? Would you be willing to provide more color around this attack so other users don't suffer the same?

[Vinny P]

This might not help, but can you open up your Google Apps admin center > click on the Users menu > select your admin account user > (Number) Admin roles and privileges and see if the option for Google Developers Console is set to On? It should look like this:  http://imgur.com/uGTwNNq

-----------------

-Vinny P

Technology & Media Consultant

Chicago, IL

App Engine Code Samples: http://www.learntogoogleit.com

 

 

[Anand Hariharan]

Wayne, am having the same issue and it is completely 1 sided approach from Google. 

They suspended my account within 30 minutes of my paying Google AppEngine USD 50/- for services. They don't give any reason whatsoever so that I can resolve the issue. Completely UNHELPFUL approach from Google AppEngine team. Am fully locked out now and can't even deploy updates to my website. 

[Luke Stone]

I agree that we (at Google) should be super helpful about un-suspending valid accounts.   We will use this feedback to improve our procedures - I sincerely appreciate it. 

-Luke

[Luke Stone]

Hi Wayne, 

Ping me privately if you're still having a hard time with your account on Google Cloud Platform. 

-Luke

On Wednesday, December 3, 2014 11:41:54 AM UTC-8, Wayne Smith wrote: