Looks like appengine is down

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Brandon Wirtz

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Nov 22, 2012, 8:24:05 PM11/22/12
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http://appengine.google.com/ 500s and All of our sites are down.

 

So is https://developers.google.com/appengine/kb/status

 

So is code.google.com/status/appengine

 

Happy Thanksgiving. Aren’t you glad you are on appengine where you can call someone 24/7 and get a reassurance that someone knows things are going wrong and they are working on it?

And you can get a status page that says when the issue will be resolved, and a notification that your site is down so you don’t have to get a call from your CEO? Don’t you enjoy the time with your family on the holiday knowing that you can have peace of mind knowing that you have great uptime. And with Black Friday and Cyber Monday aren’t you glad you can trust that Google has prepared for the surge in traffic that is coming and that your service will be up?

 

Yeah, Me Niether.

 

James Broberg

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Nov 22, 2012, 8:26:32 PM11/22/12
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To add insult to injury the enterprise support portal is down also.


I'm glad I pay an extra $500/m for this.....

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James Gilliam

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Nov 22, 2012, 8:33:27 PM11/22/12
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Yes down for me

blackpawn

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Nov 22, 2012, 8:33:55 PM11/22/12
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ugh not again, and on a holiday too :S  please someone be at Google to fix this.


On Thursday, November 22, 2012 5:24:19 PM UTC-8, Brandon Wirtz wrote:

Brandon Thomson

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Nov 22, 2012, 8:37:49 PM11/22/12
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Back online now? Yikes, that sucked. Looking forward to postmortem from Google.

Per

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Nov 22, 2012, 8:37:56 PM11/22/12
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Wholeheartedly agree.

Can't blame them that the system has issues every now and then. I'm sure it's a massively complex system, and other products have their issues too. But what's the point in showing a Google-branded generic error message to our clients. The nonchalant "Try again in 30 seconds. That's all we know"  is adding insult to injury.

When the next outage strikes, I'd like to see something like "The application hosted in our data center can currently not be reached. We apologise. We're working on restoring our client's service. Please try again later. The team at Google." 


Cheers,
Per

blackpawn

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Nov 22, 2012, 8:39:45 PM11/22/12
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Very much agree with Per!  The broken robot page and "that's all we know" doesn't really convey the message I'd like people to get.
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Takashi Matsuo

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Nov 22, 2012, 9:12:54 PM11/22/12
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Hi everyone,

As Criatina posted in the downtime group, App Engine had a brief outage. Our reliability team took an immediate action, and it should be resolved now. Now Google App Engine serves normally. We're still investigating the root cause and I hope we can give you more details.

Sorry for any inconvenience due to this issue, and thanks for the suggestion Per.

-- Takashi


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Gabriel Pugliese

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Nov 22, 2012, 8:37:05 PM11/22/12
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This will hurt more than normal. On a black friday...
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gks

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Nov 22, 2012, 9:25:15 PM11/22/12
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The service is back but the deployment system is still down. I cannot deploy any new version to my app...

Brandon Wirtz

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Nov 22, 2012, 9:27:42 PM11/22/12
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>Can't blame them that the system has issues every now and then.

 

Sure I can. 

 

75% of downtime:

1 hour before the system goes down someone posts to this group that memcache is slow.

 

Holidays:

Pick one. If there is a three day weekend there will be downtime. Last thing my CEO said before leaving Wednesday was “so I’ll give you a call about 3pm when the site goes down?” He missed it by 3 hours, but he called it.

 

Uptime Reporting runs on the same infrastructure:

Who’s brilliant idea was that? See my previous post on “Downtime is only counted if you experience it alone”

 

You know how I heard about my downtime? RackSpace Called me. They were monitoring one of my domains that is proxied through Appengine.  And they called to tell me I was down. On Thanksgiving, using a person who spoke native English, who was sitting in Texas.  You know what that client spends on RackSpace a month? About $115.

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