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Bharath Kumaar
Mar 2, 2016, 10:30:48 PM3/2/16
to Google App Engine
Hello all, our app "live-adaptivecourse" is returning 500 internal server error almost 6 hours. No request is getting processed. Is app engine elevated?
Christian F. Howes
Mar 3, 2016, 2:12:56 PM3/3/16
to Google App Engine
looks fine here: https://status.cloud.google.com/
Nick (Cloud Platform Support)
Mar 3, 2016, 5:21:12 PM3/3/16
to Google App Engine
Hey Bharath,
Can you post the logs of the request? 500 usually means an error internal to your application's code, which should leave a stack trace in the logs.
Can you post the logs of the request? 500 usually means an error internal to your application's code, which should leave a stack trace in the logs.
Bharath Kumaar
Mar 3, 2016, 7:53:14 PM3/3/16
to Google App Engine
Thanks guys. It got solved after contacting GAE support team. It problem is with the newly rolled out AppEngine version.
Nick (Cloud Platform Support)
Mar 4, 2016, 3:25:03 PM3/4/16
to Google App Engine
Hey Bharath,
Sounds good, glad to hear that. In future, feel free to open an issue in the Public Issue Tracker if you notice a production issue, as it's a much more direct line to engineering than this forum, which is also meant more for discussion and not technical support. We monitor the Public Issue Tracker just as much as this forum, so your issue will be picked up quickly.
Best wishes for your future development,
Nick
Cloud Platform Community Support
Sounds good, glad to hear that. In future, feel free to open an issue in the Public Issue Tracker if you notice a production issue, as it's a much more direct line to engineering than this forum, which is also meant more for discussion and not technical support. We monitor the Public Issue Tracker just as much as this forum, so your issue will be picked up quickly.
Best wishes for your future development,
Nick
Cloud Platform Community Support
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