Error Response: [13] The system encountered a fatal error

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Jose Montoya

Jan 25, 2022, 10:05:15 AMJan 25
to Google App Engine
Hi App Engine Team,

We have been using App Engine normally and just this weekend start to fail the update. 

We update from a Docker container, so there is no cloud build and the app.yaml file has not changed.

After reviewing some suggestions online, we have tried:
  • Updating the gcloud SDK
  • Removing old versions in the App Engine console
  • Validating the docker container into a VM in GCloud
  • Run this quickstart in the same project
The problem is that the error is very generic. Do you have any suggestions?

Updating service [default] (this may take several minutes)...-DEBUG: Operation [apps/-----/operations/7162ec80-93f3-4f4e-b555-2ad82e76e90a] not complete. Waiting to retry.
Updating service [default] (this may take several minutes)...|DEBUG: Operation [apps/-----/operations/7162ec80-93f3-4f4e-b555-2ad82e76e90a] complete. Result:
    "done": true,
    "error": {
        "code": 13,
        "message": "The system encountered a fatal error"
    "metadata": {
        "@type": "",
        "endTime": "2022-01-25T13:24:24.274Z",
        "insertTime": "2022-01-25T12:58:17.876Z",
        "method": "google.appengine.v1.Versions.CreateVersion",
        "target": "apps/-----/services/default/versions/20220125t135813",
        "user": ""
    "name": "apps/-----/operations/7162ec80-93f3-4f4e-b555-2ad82e76e90a"
Updating service [default] (this may take several minutes)...failed.
DEBUG: ( Error Response: [13] The system encountered a fatal error
Traceback (most recent call last):
  File "D:\Program Files (x86)\Google\Cloud SDK\google-cloud-sdk\lib\googlecloudsdk\calliope\", line 987, in Execute
    resources = calliope_command.Run(cli=self, args=args)
  File "D:\Program Files (x86)\Google\Cloud SDK\google-cloud-sdk\lib\googlecloudsdk\calliope\", line 809, in Run
    resources = command_instance.Run(args)
  File "D:\Program Files (x86)\Google\Cloud SDK\google-cloud-sdk\lib\surface\app\", line 123, in Run
    return deploy_util.RunDeploy(
  File "D:\Program Files (x86)\Google\Cloud SDK\google-cloud-sdk\lib\googlecloudsdk\command_lib\app\", line 680, in RunDeploy
  File "D:\Program Files (x86)\Google\Cloud SDK\google-cloud-sdk\lib\googlecloudsdk\command_lib\app\", line 461, in Deploy
  File "D:\Program Files (x86)\Google\Cloud SDK\google-cloud-sdk\lib\googlecloudsdk\api_lib\app\", line 216, in DeployService
    return operations_util.WaitForOperation(
  File "D:\Program Files (x86)\Google\Cloud SDK\google-cloud-sdk\lib\googlecloudsdk\api_lib\app\", line 307, in WaitForOperation
    completed_operation = waiter.WaitFor(
  File "D:\Program Files (x86)\Google\Cloud SDK\google-cloud-sdk\lib\googlecloudsdk\api_lib\util\", line 261, in WaitFor
    operation = PollUntilDone(
  File "D:\Program Files (x86)\Google\Cloud SDK\google-cloud-sdk\lib\googlecloudsdk\api_lib\util\", line 322, in PollUntilDone
    operation = retryer.RetryOnResult(
  File "D:\Program Files (x86)\Google\Cloud SDK\google-cloud-sdk\lib\googlecloudsdk\core\util\", line 249, in RetryOnResult
    if not should_retry(result, state):
  File "D:\Program Files (x86)\Google\Cloud SDK\google-cloud-sdk\lib\googlecloudsdk\api_lib\util\", line 320, in _IsNotDone
    return not poller.IsDone(operation)
  File "D:\Program Files (x86)\Google\Cloud SDK\google-cloud-sdk\lib\googlecloudsdk\api_lib\app\", line 182, in IsDone
    raise OperationError(requests.ExtractErrorMessage( Error Response: [13] The system encountered a fatal error
ERROR: ( Error Response: [13] The system encountered a fatal error


Jan 25, 2022, 11:37:12 AMJan 25
to Google App Engine

Is this is a Flex deployment? 
Were there any Org policy changes ?

Document [1] : 

You cannot use the App Engine flexible environment if the organization policy on your project restricts access to external IPs, for example:

  • The effective policy for constraints/compute.vmExternalIpAccess is set to DENY_ALL.
  • The effective policy for constraints/compute.vmExternalIpAccess is set to allow only specific VM instances.
Please check the Organization policy for your project, following steps in [1].

Adriana Capua

May 27, 2022, 11:06:46 AMMay 27
to Google App Engine
Hi, we are currently experiencing this same issue. May I know how this got fixed? Would really appreciate a response. Thank you!

btw- we have already submitted a ticket to Google for this but they haven't responded back yet.

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