billing: credit card card declined... for which account?!

[Adam Sah]

how do I find out which of my several dozen cloud platform services/apps is affected?  I've been hunting for hours...

(I'm 99% sure it's an expired credit card)

thanks,
adam

---------- Forwarded message ----------
From: <billing...@google.com>
Date: Tue, Aug 20, 2013 at 3:01 PM
Subject: Google Cloud Platform: Payment declined, your Google API Services are in danger of being suspended
To: <me>


We couldn't process a payment with your Visa ...NNNN for $12.53 on Aug 17, 2013. Your bank or credit institution gave the following details about the decline: No reason provided by your financial institution. 
We have tried to charge your account but the payment has been declined. Please go to update your form of payment. Your account will be deactivated in 30 days if payment is not received. Please contact your bank or credit institution to resolve the issue. 
Soon, we'll try to process the payment with your MasterCard ...NNNN

Learn more about credit card declines at http://support.google.com/cloudbilling/answer/2987884?hl=en-US.


-------------------------- 
This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message. 

You can opt out of billing emails for this customer by visiting <url>
This link will expire 7 days after the date of this email. 

This message may be confidential or privileged. If you received this email by mistake, please don't forward it to anyone else and delete all copies and attachments. 
-------------------------- 

Billing ID: <number>

[Adam Sah]

found one of them... now more fun:

    https://appengine.google.com/billing/billing_profile?&app_id=s~<my app id>&version_id=<version id>

==>

    You are not authorized to access this page.

even though that same page reports that I'm the billing administrator.

adam

[Gilberto Torrezan Filho]

The App Engine billing is messed up (I really think they just merged the code from the Google Wallet tested on Google I/O 2013 registration to the App Engine billing system).

More info: https://groups.google.com/forum/#!topic/google-appengine/2KBxFeCGacA

[Damith C Rajapakse]

I'm having the same problem. I keep getting emails from Google saying that the charge is declined by the bank. The billing history shows the charge was attempted and then cancelled.

The bank says the charge was never attempted based on their records.

When I used the same card to pay through Google Wallet, the first attempt did not succeed, but the second one did.

I'm just worried that the application will be disabled if this is not sorted out on time.

[vlad]

I have the same problem. Google please provide some guidance!

Also see thread  https://groups.google.com/forum/#!topic/google-appengine/Y7kejnGaoUs

[aswath satrasala]

I have received a similar message about 10 ago.  

Google,

Please provide help or resend the message with more details and which for which services my payment was declined.

-Aswath

On Thu, Aug 22, 2013 at 2:33 AM, vlad <vlad.tr...@gmail.com> wrote:

I have the same problem. Google please provide some guidance!

Also see thread  https://groups.google.com/forum/#!topic/google-appengine/Y7kejnGaoUs

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[Rae Wang]

I understand the current email is confusing - sorry about it. We are working with our billing backend to open up some constraint to fix this. 

Meanwhile, please use the billing support form and our support team can find out the details for you: https://support.google.com/code/bin/request.py?contact_type=cloud_platform_billing 

Thanks,

Rae