images api issues

[Rafael]

Anyone else having recurrent issues with the images API?

I know Google doesn't guarantee any SLA for that API, but the error rates are just terrible. 

Can someone please let me know what's happening and when it's going to be fixed?

[Jasper Op de Coul]

Yes, we had the same problem, but we also had issues serving other files from cloudstorage (where the images are also located).
GCS was just randomly dropping connections. Our app runs in the EU datacenter with EU buckets btw.

The annoying thing is that in the appengine log, all looks well (200OK) but the enduser get's a 500

Does anyone know if there is a status page for  GCS similar to the appengine status page?

[Josh Whelchel (Loudr)]

We are also seeing semi-frequent "TransformationError" exceptions being raised with no message attributed to them.

[Rafael]

This is getting worst every day:

https://www.dropbox.com/s/f4s0a7l0ol416fs/Screenshot%202014-05-05%2011.16.19.png

Cloud support says the image api isn't covered under SLA and suggested to to run the image transformations on my instances instead. (this probably means: learn python and lose days of productivity)

Does anyone knows how to do images transformations in Java? Without passing through the appengine images api? Last time I checked, that was impossible since the images package is blacklisted.

I will be truly hurt if I do all that work and then the problem is on the GCS cloud storage. 

Any one knows what's going on?

--

You received this message because you are subscribed to the Google Groups "Google App Engine" group.
To unsubscribe from this group and stop receiving emails from it, send an email to google-appengi...@googlegroups.com.
To post to this group, send email to google-a...@googlegroups.com.
Visit this group at http://groups.google.com/group/google-appengine.
For more options, visit https://groups.google.com/d/optout.

[Josh Whelchel]

Rafael,

This problem affects us on Python as well - we can not use Python Imaging Library on AppEngine. (These issues will be easier to address when Managed VMs goes live, where we can use any packages we desire).

--
You received this message because you are subscribed to a topic in the Google Groups "Google App Engine" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/google-appengine/FdJAX-ujPek/unsubscribe.
To unsubscribe from this group and all its topics, send an email to google-appengi...@googlegroups.com.

To post to this group, send email to google-a...@googlegroups.com.
Visit this group at http://groups.google.com/group/google-appengine.
For more options, visit https://groups.google.com/d/optout.

--

Josh Whelchel

CTO : Loudr, Bundle Dragon

loudr.fm / bundledragon.com

[Rafael]

Josh, 

The solution proposed from support was to use a python backend using PIL image library. 

Are you sure that doesn't work?

thanks

rafa

[Rafael]

Josh, it seems PIL has been supported on python 2.7 since 2012: https://code.google.com/p/googleappengine/issues/detail?id=38

It seems that the only solution for me is to port all my Java code to python. 

Jasper, have you understood if the problems are on cloud storage dropping connections, or in the image serving api?

[Josh Whelchel]

Rafael,

Oh my gosh, I apologize! It looks like, at some point, Google added "PIL" support to the libraries available. My apologies, again.

On Mon, May 5, 2014 at 1:54 PM, Rafael <mufu...@gmail.com> wrote:

[Jesper Rix]

May i ask how you got your app set up to run in the EU data centers? I filled out a request for launching apps in EU data centers for 3 weeks ago and i haven't heard anything since.