G Suite alerts me to suspend my account. then can my domain continue working for GAE?

[saintthor]

i can not sign in to apps. the password is ok, but it tries sending a verify code to the account email. and the account is not a real email.

i created the help issue and got help from someone. but the problem is not solved after 1 week.

the service agent let me add a CNAME that point to google.com. i did and saw it work yesterday. but the agent didn't see it till now.

the CNAME is 14454257.djdq.org . i think you can access and get a google 404 page in browser.

can anyone tell me what is wrong?

and if the apps account suspended, how can i continue using the domain for GAE?

-------------


$ dig 14454257.djdq.org

; <<>> DiG 9.10.3-P4-Ubuntu <<>> 14454257.djdq.org
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 6843
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;14454257.djdq.org.        IN    A

;; ANSWER SECTION:
14454257.djdq.org.    1    IN    A    104.28.24.92
14454257.djdq.org.    1    IN    A    104.28.25.92

;; Query time: 10 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Wed Dec 20 13:17:32 CST 2017
;; MSG SIZE  rcvd: 67

[George (Cloud Platform Support)]

More information is needed to get more clarity on the context of your issue. What is it meant by: "and the account is not a real email". If you cannot sign in to your G Suite account, you should contact G Suite support and read the "Users can't sign in to Gmail accounts" online document. 

Is your domain valid? Have you purchased it through the usual channels, such as GoDaddy, Enom, or Name.com? Did you domain registration expire? To add your CNAME record to your domain DNS records, you may follow the instructions provided on the "Add a CNAME record to your domain's DNS records" page. 

You are right, if your G Suite expired, you cannot use it for GAE, so your priority right now should be the restoration of access to G Suite, and making sure your account is in good standing. 

[George (Cloud Platform Support)]

If the main issue is related to your email address provided for reference, you may rather try to have this email address replace with a valid one, an email you can access normally. 

We have no means to verify your pointing to google.com. In any case, this could only be a temporary solution, as you need to use your own URL at googlehosted.com. 

At this stage, you are on a more efficient path with the G Suite support. We deal here with issues specific to the Google App Engine. 

[saintthor]

ok. thanks.