Cloud Run services latency spikes

[Andreas Lans]

Hello!

We have several projects in Google Cloud and we have recurring problems with latency spikes reaching the databases in our respective projects (the projects that are effected are the ones in europe-west-1b.

Not all services in cloud run are affected but at least half of them in this project for example. These services have been working for several months have not been recently redeployed, yet we constantly get these spikes.

I cant find anything regarding a lack of resources for services or for the database, what can be done to remedy this?

Do we need to pay for support by Google, if so, where can you see the status on issues like this without paying for support?

[Shawn Wu]

I believe the best way is to file the support case in the cloud console, in this way the Support team can have a deeper look into the issue.

[Andreas Lans]

This happens approximatly every six months on our installations, that some internal problem leads to long spikes. Do we as customers need to factor in the cost of having a constantly running support subscription when choosing between Google Cloud and other vendors? Or is there some way to contact Google Support for these types of problems without paying? Seems pretty strange that we should have costs for notifying Google of internal problems that we have no way to monitor without a payed subscription?

[Andrew Cooper]

If you believe this is an internal issue while using Cloud Run in `europe-west-1b` that is causing spikes to your application every six months you can raise this on our Cloud Run issue tracker page for further investigation. We will review the issue to see if this is something that is affecting all users.