Billing account verification not working

[Ishan Patel]

I have created google cloud account years ago but never used.

I just tried to use it yesterday and I found my billing account was closed. So I updated my billing/payment info to open the account.

So i filled the form for verification with driver license and debit card documents. But it looks like google auto response email doesn't seem to accept verification as it reply back with the email saying:

 We were unable to verify billing instrument ownership using the documents you submitted.

But it doesn't say exactly what is wrong with documents.

Can someone please help here? Thanks

[Olu]

From the info provided, I understand you are attempting to change the Billing account associated with your GCP Project following the steps described here[1]. The error you got indicates that the GCP team were unable to verify billing instrument ownership using the documents you’ve submitted.

I recommend that you resubmit the documents through our online verification form [2] for your specific Billing Account including proof of ownership of Payment Method.

Also, please be advised that the documents for verification needs to meet these requirements:

- ensure that only the last 4 digits of the Card that is showing.

- Please submit an image of the statement for the Credit card

- make sure that the name on the card and the expiry is fully visible on the image.

- provide any Government Issued ID that will serve as Proof of Ownership of the Payment Instrument on file.

Once done, Google Trust & Safety Team will further check your account. Verification generally takes less than 4 hours, but may take longer in some cases. 

Better still, to help review this issue, I suggest you contact the Google Cloud Platform Billing support via this link[3] or you should open an issue link via the GCP Issue tracker[4]. A support engineer will be able to assist you better by reviewing your setup. 

[1]https://cloud.google.com/billing/docs/how-to/modify-project#change_the_billing_account_for_a_project

[2]https://support.google.com/cloud/contact/verify 

[3]https://cloud.google.com/support/billing/#contact_support

[4]https://developers.google.com/issue-tracker/#public_users