Hello,
Now we are not getting this error, but we did not change anything on our side.
It was not the first time we experienced this problem, therefore I believe it is going to happen very likely again in the future. Not being able to pull d-1 data is a critical problem for our client, so we want to ensure this is not going to happen again (we were not even able to download 1day of data, and it was the case only for this client, whereas the connection it was working well for others).
The client is using another provider too at the moment, and I guess they use the same API, therefore I wonder if this could be the source of the problem. If so, what would you recommend to solve it?
Thank you,
Federica