Cannot sign into AdMob account

[Chanchal Raj]

Hello there,

I wish to add Google ads in my iOS app. I started with the link: https://firebase.google.com/docs/admob/ios/quick-start
When I went to sign into admob account, following screen shows:

I went in 'Learn more' section and could not be guided about what is the issue. I tried signing into https://www.google.com/adsense as well and the AdSense account looks fine. See the photo:

In the AdSense account, I went to menu to see if AdMob account is in 'preferred' mode or not. It wasn't and I made it preferred as well.

But still the issue persists. I don't know why. Could anyone guide me.

[Deepika Uragayala- MobileAds SDK team]

Hi there,

Thanks for contacting us. Our forum deals with Mobile Ads SDK related technical queries only. For all account related concerns, I would suggest that you contact our AdMob Product Support team for further assistance. You may also go through this article for more information.

Regards,
Deepika Uragayala
Mobile Ads SDK Team

[Stefan Malmlund]

I have the same problem. Unfortunally, there is no way to contact AdMob on the link on https://support.google.com/admob/?visit_id=1-636488617175962199-2602581693&rd=1#topic=7383088 . So technically that's a  technical problem :P

The problem itself is probably that there have been policy changes. To fix the problem, one have to log in to the accounts and cancel something,  but it's not possible to log in to the accounts due to policy changes. So it's a catch-22 here.

And about the issue of contacting AdMob to fix it, there is no direct contact information. The link provided  will lead you to this page:

https://support.google.com/admob/contact/account_login_issues_troubleshooter

They specify "If you can't determine why you don't have access to the AdSense account linked to the email you use for AdMob, please contact us through this form and we will send you instructions on how to proceed.", but that link will only lead back to the troubleshooter which ends up in the same place. So there's something wrong with the support pages, since you cannot contact the AdMob team on that link.