Some Interstitial ads do not close on clicking close button.

[Santosh Savadatti]

I'm testing my Unity3D game on iPhone.

I get two types of ads with close button as shown in image:

First type, has close button that stands out. These ads close when the button is tapped. Second type is the clash of kings kind of buttons. I cannot close these ads. have to tap repeatedly and even then there's no way of knowing whether it closed by itself or time based.

Is this normal behavior?

[Elton Kent]

Hello Santosh,

Hmm, I see. This is certainly an issue with the creative that is being served. Do you see other Ads with an unresponsive close button? If so, could you please capture your ad request using Charles to help us figure out what's going on?

At the moment, you could block this Ad from being served for your Ad Unit ID on the AdMob portal.

Thanks,

Elton Kent

Mobile Ads SDK Team 

[Santosh Savadatti]

Thank you Elton.

I was testing again today. All ads delivered today use the proper button. Ads close when close is tapped. Thanks a lot.

This is screenshot of the clash of kings ad I recieved on test device today:

[Vu Chau (MobileAds SDK Team)]

Hi Santosh,

Glad it worked out!

Let us know if you need anything else,

Vu Chau

Mobile Ads SDK Team

[Telemaque Mobile]

Hi, thank you for your answer, this bug appear with admob ads, i have a mediation with iad (libadapteriad) but i don't see the bug with iad interstitial

2015-07-23 21:05 GMT+02:00 <google-adm...@googlegroups.com>:

Hi there,

As Elton suggested, this issue appears to be with the creative during mediation.  If you know which ad network serves you these creatives (by either checking the returned network class name (see API) and/or using Charles), you can turn it off in your mediation stack. 

Cheers,

Vu Chau

Mobile Ads SDK Team

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On 07/23/15 09:28:11 telem...@gmail.com wrote:

Hello, i have the same problem with several ads.

We have some bad user reviews because of this.

Can you help us ?

Here is your app link: https://itunes.apple.com/en/app/horoscope/id329504506?mt=8

--

Telemaque - 06560 SOPHIA-ANTIPOLIS - (FR)
Service Technique/Réseau - NOC
Direction du Développement Mobile
http://www.telemaque.fr/

[Telemaque Mobile]

Hello, i have the same problem with several ads.

We have some bad user reviews because of this.

Can you help us ?

Here is your app link: https://itunes.apple.com/en/app/horoscope/id329504506?mt=8

Le mardi 21 juillet 2015 20:16:57 UTC+2, Vu Chau (MobileAds SDK Team) a écrit :